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Executive - Persistency

ConfidentialThane

20 days ago

Job description

A. Position Overview

Position Title

Executive

Department

Business Conservation

Level / Band

201

B. Role Summary

Drive renewal collection and Manage control / implement business conservation for Banca Partner including policy reinstatement process.

Ensure smooth functioning of operational activities of Autopay and other related processes.

Resolve customer queries and grievance related to collections

C. Organizational Relationships

Reports to

Senior Manager

Supervises

D. Job Dimensions

Geographic Area Covered

HO PAN INDIA

Stakeholders Internal

Branches

Operations

Sales Team

Finance

Vendor Management

Audit

External

Web aggregator

Digital Business partner (DBU)

Banca Partners

E. Key Result Areas

Renewal Collections

Digital Business Partner / Banca / Premium collection management

Drive renewal collections with Channel and Partners

Drive Call center for renewal collection

Achieve renewal collection target for organization

Drive specific campaign for renewal collections

Analyze portfolio and drive collection on targeted base

Data to be interpreted for further action

To engage with HNI customer for renewal collection and query resolution

Resolve customer queries and grievance related to collections

Reviewing collection strategy for better output

Support collection MIS management

Partner Engagement

Drive renewal collection through partner and internal sales team

Provide data analysis and red flag areas to improve on renewal collections

Effective engagement with channel partner hierarchy like branches, banca assurance managers, cluster heads, regional heads

Support on customer grievance and queries

Support partner collections team

Internal Stake Holders

Handling of customer & sales queries

Invoice Processing through vendor management / finance

Support IT development for system enhancement

Process review in accordance with audit and regulatory compliance guidelines

Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction

Review system changes for process improvement

Preparation of presentation on process / subject as per management requirement

G. Skills Required

Type of Skills

Essential

Desired

Technical Skills

Database management – X

Data Interpretation – X

Data Base Control Through MS Excel / MS Access – X

SQL KNOWLEDGE – X

Behavioral Skills

Interpersonal – X

Communication – X

Creative thinking – X

Supervising / Leadership – X

Teamwork – X

Influencing – X

Relationship Building – X

Decision making – X

H. Incumbent Characteristics

Essential

Desired

Qualification

Graduate

Post Graduate

Experience

Knowledge on collection process

Minimum 3 - 4 year experience on renewal collections process

2- 3 year Experience to manage external stakeholders

Knowledge on Insurance process and industry

Skills Required

Database Management, Ms Excel, Data Interpretation, Relationship Building, Communication, Sql

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