Jewellery Sales Advisor

Company Description

Malabar Gold & Diamonds, a division of the Malabar Group headquartered in Calicut, India, operates across 13 countries with an annual turnover of USD 7.5 Billion and over 25,000 team members. Renowned as one of the fastest-growing business conglomerates globally, the company is dedicated to excellence in the jewellery retail sector. Malabar Gold & Diamonds is deeply committed to Environmental, Social & Governance (ESG) initiatives, focusing on Health, Housing, Hunger-Free World, Education, Environment, and Women Empowerment. The group allocates 5% of its profits toward these impactful initiatives in the countries it operates, reflecting its long-standing commitment to responsibility and sustainability.

Role Description

• Assist customers in purchasing exquisite jewelry online through our website via chat, call, and email.
• Generate online sales by providing customers with the best jewelry options.
• Handle inbound / outbound calls to convert prospects into sales effectively.
• Engage with customers via online chat to enhance their jewelry buying experience.
• Address customer queries promptly and ensure satisfaction.
• Showcase product advantages to spark customer interest.
• Analyze online customer preferences and buying trends.
• Provide feedback to enhance customer interactions.
• Adhere to Standard Operating Procedures diligently.
• Continuously seek self-improvement opportunities. - Identify training needs and complete required programs / certifications

Qualifications

Interested candidates can share their resume to - [HIDDEN TEXT]

Skills Required

Sales, Customer Service, Online Sales, Product Knowledge