Sales Associate

ConfidentialMumbai

30+ days ago

Job description

Knowledge

Knowledge in front-end retail operations
Selling & customer service
Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

Skills

Communication - Excellent verbal communication in English(Mandatory) & regional language.

Basic computer operating knowledge

E-mail communication

Basic knowledge of Point of Sale system (POS)

Experience

1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand

Freshers with high level of communication skills and attitude to serve customers

Success Behaviors

Enthusiastic

Selling(Passion to Sell)

Interpersonal Skills

Influencing

Analytical

Pressure Tolerance

People oriented

Strong Team Player

Warmth / empathy

Organized

Willing to take Ownership

Willingness to Learn

Well groomed

Willingness

Job location - Across India

Ability to work as per Brand guidelines and set schedules.

Extended working hours during weekends, Festivals and season time

Shift timing - Minimum 9 hours with strict adherence

High Integrity (non-negotiable)

Your KRA / KPI

Attend and assist the customers at store and provide adequate product knowledge

Influencing and selling jewellery

Achieve target - Monthly / Seasonal

Maintain high VM standard at store

Addressing all customer queries

Following up with the customers

Ensure that the store is clean, safe and presentable for customers

Completing payment transactions; preparing merchandise for delivery.

Retaining the existing or new customers

Maintain and monitor store inventory

Coordinating with inter departmental personnel

Working on POS, ERP system, Magento etc

Skills Required

Customer Service, Sales Techniques, Product Knowledge, Communication Skills

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Sales Associate • Mumbai

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