Jewellery Consultant

ConfidentialMumbai

30+ days ago

Job description

Education, Certificate (Relevant education, achievement & certification)

Any bachelor degree is mandatory

MS Office certification / part of curriculum (Optional)

Knowledge (knowledge gained in the past relevant to this requirement)

Knowledge of Voice & Non-voice / Chat Process

Online sales / offline sales / customer service

Basic knowledge of Jewelry - Gold, Diamond, Platinum and Silver

Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this

Technology skills - Surfing - Google, Whats app, FB etc.

Computer operating knowledge

Good English writing skill - Mandatory for E-mail and Chat team

Experience (Specific type or amount of experience)

1. 1 to 3 years of relevant experience in voice / non-voice & from jewelry industry is preferred

Job Description Role : Jewelry Consultant (Online Sales )

Eligibility Criteria

Suitability Criteria

Willingness (Preference / Values / other requirements)

Job location Mumbai ( Andheri East)

Ready to work in night shift (Men - 24 / 7)

Ready to work in rotational week-offs (6 days in a month)

Extended working hours during festive and season times

Shift timing - 9 hours with strict adherence

Communicate with the customer via chat / calls / email and sell with the complete product description

Influencing and selling jewellery

Addressing all customer queries

Following up with the customers

Timely revert to the customers and clarifying their queries

Retaining the existing or new customers

Coordinating with inter departmental personnel

Working on ERP system, Magento, Ameo etc

Skills Required

Sales Techniques, Product Knowledge, Customer Service, Inventory Management, Visual Merchandising

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Consultant • Mumbai

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