Tools Manager(IT Operations Specialist)
ConfidentialBengaluru / Bangalore, India4 days ago
Job descriptionZoho One Administration : Manage and optimize the full suite of Zoho One applications, ensuring they meet organizational needs. Access Management : Collaborate with various teams to gather access requirements, obtain necessary approvals, and grant appropriate access to team members. Workflow Automation : Design, implement and manage automated workflows using Zoho Flow and Deluge scripting to streamline marketing and operational tasks. Integration Oversight : Ensure seamless integration between Zoho applications(CRM, Campaigns, Marketing Automation, Books, Desk, etc.) and third-party platforms like Lusha, Microsoft 365 and a wide array of other platforms, including : -Ad Platforms : Google Ads, Facebook Ads, Bing Ads, LinkedIn Ads -Communication Tools : Microsoft 365, Google Workspace, Slack, Zoom -Lead Intelligence & Enrichment : Lusha, Apollo ZoomInfo -Web Tools : WordPress, Zoho Calendar - Analytics & Attribution : Google Analytics, UTM parameters, and custom API-based dashboards Key Goals-Build a connected ecosystem that enables real-time lead capture, accurate attribution, and automated nurturing based on source, behavior, and lifecycle stageMaintain data consistency, minimize manual tasks, and enhance campaign reporting across the funnel. Training & Support : Provide training sessions and ongoing support to team members, promoting effective utilization of tools. Documentation : Maintain comprehensive documentation of system configurations, workflows, and access protocols. Network & DNS Management : Manage and configure DNS records to support domain verification and email deliverability. Ensure proper network configurations to support seamless operation of integrated applications.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years' experience managing Zoho One applications or similar platforms.
- Proficiency in Zoho applications such as CRM, Sprints, Flow, Forms, Mail, Vault, and WorkDrive.
- Strong understanding of access control, user management, and security best practices.
- Excellent communication skills with the ability to collaborate across diverse teams.
- Solid knowledge of DNS management, including configuring and troubleshooting DNS records.
- Understanding of basic networking concepts and their application in cloud-based environments.
- Prior experience in a cloud, SaaS, or infrastructure tech company.
- Understanding of CDNs, DDoS, or edge computing
Benefits
Zoho certifications.
Skills Required
Dns Management, Google Analytics
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Operation Specialist • Bengaluru / Bangalore, India
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