IT Operations Management Engineer

ServiceNow ITOM Developer Job Description

Job Title : ServiceNow ITOM Developer

Job Overview

We are seeking a skilled ServiceNow ITOM Developer with over 5 years of experience to

join our dynamic IT team. The ideal candidate will have extensive hands-on expertise in

implementing, configuring, and optimizing ServiceNow IT Operations Management

(ITOM) modules, including Discovery, Service Mapping, Event Management, and CMDB.

This role involves designing and developing scalable ITOM solutions, integrating with

third-party systems, and driving automation to enhance IT operations efficiency. The

candidate will collaborate with cross-functional teams to deliver robust, service-aware

IT solutions that align with business objectives.

Key Responsibilities

• Design and Implementation : Develop, configure, and customize ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management, to meet business requirements.
• CMDB Management : Ensure accurate population and maintenance of the Configuration Management Database (CMDB) through Discovery and Service Mapping, adhering to best practices and CSDM (Common Service Data Model).
• Integration and Automation : Implement integrations with external systems (e.G., AWS, Azure, monitoring tools) using REST / SOAP APIs, Service Graph Connectors, and orchestration workflows to streamline IT operations.
• Event Management : Configure Event Management rules, alert rules, and event

mappings to enable proactive issue detection and resolution.

Required Skills and Qualifications

development, with at least 3 years focused on ITOM modules (Discovery, Service

Mapping, Event Management, CMDB).

o Proficiency in JavaScript, GlideScript, HTML, CSS, and ServiceNow scripting (business rules, script includes, UI policies, etc.).

o Strong knowledge of ServiceNow ITOM modules, including configuration, customization, and troubleshooting.

o Experience with REST / SOAP APIs, Service Graph Connectors, and integration with third-party tools (e.G., AWS, Azure, SCCM).

o Familiarity with ITIL v3 / v4 methodologies and their application in ServiceNow.

o Hands-on experience with Flow Designer, Service Catalog, and Performance Analytics for reporting and dashboards.

o ServiceNow Certified System Administrator (required).

o ServiceNow Certified Implementation Specialist – ITOM (preferred).

o Additional certifications in Event Management, Discovery, or Cloud Management are a plus.

o Strong problem-solving and analytical skills to address complex ITOM challenges.

o Excellent communication skills to interact with technical and non-technical stakeholders, including network engineers, systemadministrators, and business teams.

o Ability to work in a fast-paced, agile environment and manage multiple priorities.

Preferred Qualifications