IS Operations Manager

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

Technology Service Owner-Workday Payroll

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and / or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is : Hybrid

This role is contributing to the HRXP Organization.

You will be mainly accountable for : Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.

Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.

Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and following up on potential improvement opportunities.

Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).

Collaborate closely with country HR leads and manage the AMS vendor for timely delivery of solutions.

Qualifications for the role (Mandatory) You are immersed in and highly skilled in operational strategy, process optimization, and performance management within the IT services sector. You enjoy working with tools and methodologies such as HR systems (e.g., SAP, Oracle, Workday), Service Now, ADO and data-driven decision-making frameworks.

Ability to demonstrate your experience in / Have established skills / advanced skills / You have 5 years of experience in operations management, including roles such as  Operations Lead  and  Process Improvement Specialist , working with technologies incident management tools.

You possess advanced skills in  project management ,  resource allocation , and  cross-functional team leadership . You are highly adept in platforms such as  Microsoft Power BI ,  Service Now , and  Excel for advanced analytics , enabling you to drive efficiency and cost savings.

You are passionate about  strategic planning ,  team development , and  continuous improvement , and you are innovative around  problem-solving ,  stakeholder engagement , and  change management .

Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of Project management.

You are at ease communicating in English

More about us (Mandatory)

It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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