Betsol - Operations Manager - IT Infrastructure

Description :

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries.

BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOLs open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado, and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities.

Office amenities include a fitness center, cafe, and recreational facilities.

Job Description :

We are looking for an experienced and driven Operations Manager to lead our clients IT Infrastructure function.

This role is responsible for overseeing daily IT operations, managing team performance, ensuring SLA compliance, and driving continuous service improvements.

The ideal candidate has a strong technical foundation in end-user technologies, experience managing global stakeholders, and a passion for delivering high-quality IT support services.

Key Responsibilities :

Team Management & Leadership :

• Manage day-to-day operations of the IT Infrastructure, including ticket management, resource allocation, shift planning, and escalation handling.
• Lead and mentor Server, Storage, and Voice Engineers, fostering a high-performance and customer-centric culture.
• Oversee onboarding, training, and career development of IT staff.

Operational Oversight :

1. Active Directory and Azure Entra for identity and access management.

2. Microsoft 365, Teams, Outlook, OneDrive, SharePoint.

3. Intune for endpoint management.

4. Ivanti for asset and configuration management.

5. Enterprise telephony platforms (NICE, LiveVox, Nexida) for user-level provisioning and MACD tasks.

6. Legal and business apps such as LegalFiles, Qlaw, and Pharos Print.

Reporting & Performance Management :

Stakeholder Engagement :

Process Improvement & Compliance :

Knowledge Management :

Qualifications :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

(ref : hirist.tech)