Talent.com
This job offer is not available in your country.
Freshservice ITSM Administrator

Freshservice ITSM Administrator

People Prime World WideBangalore
30+ days ago
Job description

Job Description :

Designation : Freshservice ITSM (SME) Admin

Client : LTI Mindtree

Location : Pan India

Experience : 7+ years

Payroll : people prime world wide

Notice period : Immediate or serving NP 15 days

Job Summary :

We are looking for a highly experienced Subject Matter Expert (SME) in the Freshservice ITSM platform to lead its administration, configuration, and integration across our enterprise ecosystem. This role demands deep expertise in Freshservice and its integration with tools such as Qualys, SolarWinds, and the Microsoft 365 Compliance Suite. The SME will play a pivotal role in enhancing service delivery, automation, and compliance posture through effective tool orchestration.

Key Responsibilities :

Freshservice Administration :

  • Administer and optimize Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
  • Configure workflows, automation rules, SLAs, and custom fields to meet business needs.
  • Ensure platform scalability, performance, and alignment with ITIL best practices.

Tool Integration & Automation :

  • Design and implement integrations between Freshservice and :

    • 1. Qualys for vulnerability and asset risk management.

    2. SolarWinds for real-time infrastructure and network monitoring.

    3. Microsoft 365 Compliance Suite for data governance, DLP, eDiscovery, and audit logging.

  • Leverage APIs, webhooks, and automation platforms (e.g., Power Automate, Zapier) to streamline operations.
  • Monitor and troubleshoot integration workflows and ensure data consistency.

    • Compliance & Security Enablement :

  • Collaborate with Security and Compliance teams to align Freshservice workflows with Microsoft 365 compliance policies.
  • Support implementation of retention policies, audit trails, and incident response workflows.
  • Ensure Freshservice data handling complies with internal and regulatory standards.

    • Stakeholder Engagement :

  • Liaise with cross-functional teams to gather requirements and deliver tailored ITSM solutions.
  • Provide training, documentation, and support to Freshservice users and administrators.
  • Act as the escalation point for platform-related issues and enhancements.

    • Reporting & Documentation :

  • Develop dashboards and reports for service performance, compliance metrics, and operational insights.
  • Maintain detailed documentation for configurations, integrations, and standard operating procedures.

    • Required Qualifications :

  • Bachelors degree in computer science, Information Technology, or related field.
  • 5+ years of experience in ITSM platforms, with 3+ years in Freshservice administration.
  • Hands-on experience integrating Freshservice with Qualys, SolarWinds, and Microsoft 365 Compliance Suite.
  • Strong understanding of ITIL framework and service management principles.
  • Proficiency in scripting and automation (e.g., PowerShell, REST APIs).
  • Excellent communication, analytical, and problem-solving skills.

    • Preferred Qualifications :

  • Freshservice certification or equivalent.
  • Experience with Microsoft Purview, DLP, Insider Risk Management, and eDiscovery tools.
  • Familiarity with cloud infrastructure and enterprise security frameworks.

    • Mandatory Skills :

  • Freshservice ITSM
  • API Integration
  • Automation Integration
  • Microsoft 365
  • Qualys
  • Solar Winds

    • (ref : hirist.tech)

    Create a job alert for this search

    Administrator • Bangalore

    Related jobs
    • Promoted
    ITSM Consultant – Freshservice

    ITSM Consultant – Freshservice

    ITC InfotechBengaluru, Karnataka, India
    ITSM Consultant – Freshservice Configuration & Development.We are seeking a highly skilled and motivated.ITSM Consultant with strong expertise in Freshservice. The ideal candidate will bring deep kn...Show moreLast updated: 30+ days ago
    Intune Administrator

    Intune Administrator

    ScaleneWorksBengaluru, Karnataka, India
    Quick Apply
    Experience in troubleshooting issues related to Intune Modern Management, Microsoft Endpoint Management, MAM & MAM-WE.Knowledge of DEP, APNS, VPP and ABM etc. Knowledge of managing Android, iPho...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    ServiceNow IRM

    ServiceNow IRM

    Tata Consultancy ServicesBengaluru, Karnataka, India
    TCS has been a great pioneer in feeding the fire of young techies like you.We are a global leader in the technology arena and there’s nothing that can stop us from growing together.Experience Range...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    SCCM Administrator

    SCCM Administrator

    Tata Consultancy ServicesBangalore Urban, Karnataka, India
    We are looking for a Workplace Delivery – Client Management (Intune / SCCM Support).SAP has upgraded to Intune infrastructure for most part of the client management, except for few servers operating ...Show moreLast updated: 15 hours ago
    • Promoted
    Ascendion - ServiceNow Administrator - ITSM Module

    Ascendion - ServiceNow Administrator - ITSM Module

    AscendionBangalore
    Job Description : We are seeking an experienced ServiceNow Administrator / Developer to manage, support, and enhance our ServiceNow platform.The ideal candidate will ...Show moreLast updated: 18 days ago
    • Promoted
    IT Plant Head

    IT Plant Head

    Maxis Clinical SciencesBangalore, IN
    Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
    • Promoted
    IT Head - Infrastructure Technologies

    IT Head - Infrastructure Technologies

    Executive Search FirmBangalore
    Role Summary : We need somebody from Service industry who has experience in Listed company Head of IT Infrastructure is responsible for shaping and executi...Show moreLast updated: 15 days ago
    • Promoted
    Project Manager- IT

    Project Manager- IT

    Acuity Knowledge PartnersBengaluru, Karnataka, India
    A Network Project Manager is responsible for the successful planning, implementation and management of network projects.They work with stakeholders to define the scope of the task and create a proj...Show moreLast updated: 30+ days ago
    • Promoted
    Servicenow Lead Administrator with CMDB Expertise

    Servicenow Lead Administrator with CMDB Expertise

    AmpstekBangalore, IN
    Title : Servicenow Lead Administrator with CMDB Expertise.Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment...Show moreLast updated: 8 days ago
    • Promoted
    Resillion - Senior Azure Administrator - Entra ID / Active Directory

    Resillion - Senior Azure Administrator - Entra ID / Active Directory

    ResillionBangalore
    Job title : Senior Azure Administrator.Location : Bangalore.Relevant Experience : 7-11 Years.We are seeking a highly skilled and proactive Senior Azure & Microsoft...Show moreLast updated: 19 days ago
    • Promoted
    L3 IT System Administrator - Ticketing System

    L3 IT System Administrator - Ticketing System

    ESK Technologies Private LimitedBangalore
    Company Description ESK Technologies, based in Hyderabad, India, with a global presence is a trusted partner for comprehensive IT solutions.The company specializes in...Show moreLast updated: 12 days ago
    • Promoted
    Infrastructure Administrator

    Infrastructure Administrator

    KniTTHosur, Tamil Nadu, India
    Job Summary As an OpenStack Administrator, you will be responsible for administration, configuration, deploying, installation and maintaining OpenStack infrastructure. You will collaborate with cros...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    ITSM Process Owner (ServiceNow)

    ITSM Process Owner (ServiceNow)

    GeorgiaTEK Systems Inc.hosur, tamil nadu, in
    ITSM Process Owner (ServiceNow).We’re looking for an experienced.IT Service Management processes on.Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Cata...Show moreLast updated: 12 hours ago
    • Promoted
    Infobell IT - Nutanix Administrator - Acropolis HyperVisor

    Infobell IT - Nutanix Administrator - Acropolis HyperVisor

    Infobell ITBangalore
    Job Title : Nutanix Administrator Experience : 2 to 3 Years Location : Bangalore Show moreLast updated: 5 days ago
    • Promoted
    ServiceNow Developer / Administrator - ITSM / CMDB Module

    ServiceNow Developer / Administrator - ITSM / CMDB Module

    GALAXY I TECHNOLOGIES INCBangalore
    Role Description : We are seeking a highly skilled ServiceNow Developer / Admin to join our team.The ideal candidate will be responsible for the development, configurat...Show moreLast updated: 30+ days ago
    • Promoted
    IT Manager

    IT Manager

    xpertconexionsBangalore
    Job Profile : 1.Ensure, preserve, and make available IT Infrastructure (system and services) and plan, organize, and control all IT related matters including data, wireless com...Show moreLast updated: 30+ days ago
    IT & Security Administrator

    IT & Security Administrator

    Salvo SoftwareBengaluru, KA, IN
    Remote
    Quick Apply
    Salvo Software is a global development studio with offices in the US, Mexico, and India.We build advanced software solutions for clients across industries and prioritize data security, reliability,...Show moreLast updated: 4 days ago
    • Promoted
    L2 Service Desk & Infrastructure Administrator - Ticketing System

    L2 Service Desk & Infrastructure Administrator - Ticketing System

    HyrEzy Talent SolutionsBangalore
    Role : Service Desk & Infrastructure Administrator - L2 Location : Bangalore Work mode : Night Sh...Show moreLast updated: 30+ days ago