L3 IT System Administrator - Ticketing System

Company Description

ESK Technologies, based in Hyderabad, India, with a global presence is a trusted partner for comprehensive IT solutions.

The company specializes in Salesforce, Workday, Oracle Apps, Testing Services, Infrastructure Operations, DevOps, and Development & Maintenance.

ESK Technologies is proudly partnered with Oracle and Salesforce to bring cutting-edge technologies to clients.

The company offers versatile solutions, from Offshore Development Centers to flexible working models, and excels in connecting clients with top-tier technology talent.

Join ESK Technologies for a journey of innovation and reliability in the IT industry.

Role Description :

This is a full-time on-site role for an IT System Admin L3 based in Hyderabad.

The IT System Admin L3 will be responsible for system and network administration, providing technical support, troubleshooting issues, and ensuring the smooth operation of IT infrastructure.

The role involves monitoring system performance, managing configurations, and maintaining the security and integrity of the company's IT environment.

Role : IT Sys Admin L3

Responsibilities :

• Incident Management Handle escalations from L1 support.
• Troubleshoot and resolve hardware, software, and network-related incidents.
• Log and update incidents in the ticketing system, documenting resolution steps.
• Ensure incidents are resolved within SLA.
• Perform regular maintenance of servers, storage systems, and network devices.
• Install, configure, and update operating systems (e.g., Windows Server, Linux, Any new OS).
• Write automation scripts in python or bash.
• Maintain ansible playbooks.
• Access Management for OnPrem and Cloud Servers.
• Manage user accounts, roles, and permissions in LDAP, or other directory services.
• Resolve escalated issues related to user access, password resets, and permissions.
• Monitor user activity for security and compliance.
• Work with L3 or network teams for advanced network troubleshooting.
• Enforce and maintain security policies, including file and folder permissions.
• Identify potential security threats and escalate them to the security team.
• Use monitoring tools like Nagios, Zabbix, or SolarWinds to proactively identify potential system issues.
• Respond to alerts generated by monitoring systems.
• Suggest and implement system improvements to prevent recurring incidents.
• Create and maintain documentation for standard operating procedures (SOPs).
• Identify and escalate complex issues that require L3 or vendor support.
• Collaborate with specialists or external vendors for hardware replacements or advanced configurations.

Technical Skills Required :

(ref : hirist.tech)