One Assist Process Inbound Voice-Process, Customer Service

Key Responsibilities :

• Answer Inbound Calls : Handle customer calls regarding product inquiries, complaints, or issues
• Customer Support : Provide accurate and timely information to customers regarding products, services, and policies
• Problem Resolution : Address customer concerns, troubleshoot issues, and offer solutions
• Data Entry : Update customer information and interaction details in CRM systems
• Customer Retention : Ensure high levels of customer satisfaction and resolve queries to prevent churn
• Service Quality : Meet quality standards and follow company guidelines during every interaction
• Maintain Call Logs : Record customer issues, feedback, and actions taken for future reference

Eligibility Criteria :

Skills Required

Customer Retention, Problem resolution, Ms Office