Customer Support (International Voice Process)

Role & responsibilities

• Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries.
• Collaborate with other support teams as needed to ensure the timely resolution of requests and issues.
• Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents.
• Focus primarily on customer and employee interactions rather than transaction processing. Qualifications : Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with excellent organizational skills. Problem-solving and critical / logical thinking abilities.
• Previous experience in customer or employee support is a plus. 100% Work from Office

Preferred candidate profile

Skills Required

International Voice Process, Customer Support, Bpo, Customer Service, International Call Center, Voice support