Education Training Administrator

Summary

Brief Description :

The Guidewire Education Training Administrator will work with our employees, customers, and partners, processing incoming education requests and answering questions related to our various offerings. With an eye for detail and the ability to balance multiple demands, you will help provide administrative support for Guidewire Education Services, as well as other ad hoc projects and requests.

Description

Job Description

The Training Administrator Position Includes The Following Responsibilities

• Process training orders in a timely fashion
• User administration in Guidewire's Learning Management System (LMS)
• Virtual Machine set-up
• Create new accounts and contacts in our CRM system
• Support the education invoicing process
• Update documentation to reflect changes in process or procedure
• Respond to incoming training requests from employees, customers, and partners
• Validate prerequisite or other process steps have been completed before processing new orders
• Troubleshoot basic LMS issues efficiently and effectively
• Escalate issues that may impact a particular request or customer satisfaction
• Run reports for Guidewire customers, managers or partners
• Share feedback on ways to improve efficiency and collaboration within the Education Services group and across departments
• Ensure service level compliance and data quality for all incoming requests
• Various other duties required operationally on a day-to-day basis

Required Skills And Experience

Why Guidewire

Guidewire builds the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers' ability to engage and empower their customers and employees.

The company is headquartered in Foster City, California, US. We also have offices in London, Dublin, Paris, Munich, Madrid, Poland, Sydney, Toronto, Tokyo, and Hong Kong. Guidewire is owned by its employees and is publicly traded on the NYSE under the call sign GWRE.

Our Values

At Guidewire, we are passionately focused on customer success. Our Professional Services provides distinguished services to customers, prospects, employees, partners, and third-party vendors to accelerate the value delivered during implementation. When you talk to our team members, you'll immediately sense their enthusiasm. We're proud of what we build and how we build it together.

Guidewire Lives And Operates By Three Basic Principles, The Same Principles Upon Which Guidewire Was Founded. They Remain At The Heart Of All We Do Today

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter : @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Skills Required

Receiving, Bookkeeping