IT Support Engineer I

Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goals Ready to elevate your career alongside driven and talented colleagues If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here .

MISSION

To deliver responsive and efficient technical support by managing incoming requests, resolving system and application issues, and driving continuous improvement in Help Desk operations, ensuring seamless user experiences and operational readiness across the organization.

Responsibilities

• Triage incoming requests to the team and with direction from management, assign tasks and track request prioritization.
• Diagnose, troubleshoot, and resolve software application, hardware, and connectivity issues related to service and product offerings.
• Respond promptly to customer inquiries via telephone, email or web.
• Manage multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and supplying prompt progress updates to customers and manager.
• Supply employee training on proper system use.
• Work closely with other teams to manage technical escalations and issue resolution.
• Show enhancement opportunities to promote efficiency.
• Create, document and adopt methods to help drive improvement and efficiency in all Help Desk related functions, including technical and non-technical guides.
• Manage with HR & Senior Manager, IT (Information Technology) Operations, new hire configuration including workstations, telephony, and all technical requirements.
• Manage systems that are internal client facing, including Active Directory, Office, SharePoint, Phone System and Azure AVD (Azure Virtual Desktop).
• Monitor and support proper system configuration for user endpoints (PC and AVD).
• Ability to work flex shift hours.

Education / Experience

ROLE-BASED COMPETENCIES

VALUES (the 'How')

At Alegeus, equally important to the 'What' (the individual performance goals that each employee commits to in support of the company's overall success) is the 'How' (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values :

The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.

Because We Care, We Offer

SHARED AMBITION. INSPIRED FUTURE.

At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.

'I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.' - Alegeus employee

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think : skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an 'inside-out' approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [HIDDEN TEXT].

Skills Required

Azure Virtual Desktop, Powershell, Intune, Active Directory, Mac Operating Systems, Microsoft Endpoint Configuration Manager, Microsoft Office Suite, Sccm