Advanced IT Support Engineer
QpiAIBengaluru, Republic Of India, IN4 hours ago
Job descriptionManage and troubleshoot LAN / WAN issues, DHCP / DNS, routing, switching & Wi-Fi. Configure and monitor VLANs, trunk / access ports, DHCP scopes, and DNS forwarders. Basic firewall operations (Sophos, Palo Alto) including : Rule modification NAT / Port forwarding IP whitelisting Monitoring logs & alerts Manage enterprise Wi-Fi (Netgear / Aruba / Cisco) including SSID setup, channel optimization, and guest network isolation. Basic administration of Linux systems (Rocky / Ubuntu / CentOS). Manage user accounts, permissions, SSH keys, sudoers, and systemd services. Troubleshoot server boot issues, LVM / partition management, disk alerts, and system performance. Support for hypervisors – VMware / Hyper-V / Harvester (basic operations). Support SOC 2, ISO 27001, CERT-In compliance activities. Maintain logs, monthly reports, patch status, antivirus compliance & asset inventory. Assist in vulnerability management, patch cycles & hardening checks. Ensure clear desk / clear screen, USB control, and access policies are followed. Assist in preparing audit evidence and documentation. Monitor servers, network devices, APs, printers, UPS & storage health (Nagios / Zabbix / PRTG). Manage IT assets, license tracking, vendor coordination, and procurement follow-up. Support meeting rooms (Wi-Fi, projectors, BenQ boards, VC setup). Provide support for office relocations, cabling, and hardware setups. Strong knowledge of Windows, macOS & Linux troubleshooting. Hands-on experience with VLANs, DHCP, DNS, switching (D-Link / Netgear / Aruba / Cisco). Familiar with firewalls : Sophos, Palo Alto, Fortinet (basic rule / NAT changes). Understanding of TCP / IP, routing, SSH, RDP, VPN, MTU, packet flow. Experience with ITSM tools, ticket handling, and incident / change management. Ability to generate and maintain compliance reports. RHCSA / RHCE, CCNA, Security+, or similar certifications. Experience with cloud platforms (AWS / Azure) – basic connectivity troubleshooting. Knowledge of hypervisors (VMware / Hyper-V / Harvester). Understanding of SOC 2, ISO 27001, CERT-In requirements. Strong communication and documentation skills. Ability to work independently and handle high-priority incidents. Customer-centric mindset with ownership & accountability. Problem-solving and analytical thinking. Bachelor’s degree in Computer Science, IT, Electronics, or related field. Relevant certifications preferred (RHCSA, CCNA, ITIL).
Role Overview
The L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls. This role involves troubleshooting complex issues, managing network devices, supporting Linux / Windows servers, and ensuring smooth day-to-day IT operations with a strong focus on compliance (SOC 2, ISO 27001, CERT-In).
Key Responsibilities
End-User & Desktop Support
- Provide L2 technical support for laptops / desktops (Windows, macOS, Linux).
- Troubleshoot OS, hardware, application, Outlook / Gmail, VPN, printing, and performance issues.
- Manage device onboarding / offboarding including user provisioning, access control, and asset updates.
- Install, configure, and patch OS & applications.
- Coordinate with L1 for escalations and closure of technical tickets.
Network Administration
Server & Linux Support
Security & Compliance Support
IT Infrastructure Operations
Required Skills
Good to Have
Soft Skills
Education
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It Support Engineer • Bengaluru, Republic Of India, IN
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