Technical Support Engineer
Dover IndiaGreater Bengaluru Area, India1 day ago
Job descriptionQuickly identifies escalations and creates expectation alignment with customers Primary stakeholder to ensure our customers receive prompt support. Facilitate field support services to repair products within scope of service. ☐ Confirm that the candidate understands the L1 Support Engineer responsibilities : Assisting customers and technicians with Fuel Dispenser issues (Hydraulics, Electronics, Applications). Working in 24x7 rotational shifts . ☐ Ask if they are comfortable with night shift and high call volumes. ☐ Clarify that the role involves technical troubleshooting and customer interaction . ☐ Ask about experience with : Hydraulic systems or mechanical troubleshooting Electronic boards or controllers Software applications related to embedded systems or POS Payment systems (e.g., card readers, transaction modules) Computer networking (IP addressing, protocols, basic diagnostics) ☐ Confirm prior experience in technical support or helpdesk roles . ☐ Ask about tools used for ticketing (e.g., ServiceNow, Jira, Zendesk). ☐ Validate experience handling calls vs. emails : 70% calls 30% emails
Roles & Responsibilities :
Relevant Experience Looking for 2-5 Yrs
Education : B.E / B.Tech / B.Sc (Computers / Electronics) / BCA / BBA
Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,
1 : Actively participates in support of incoming calls
- Continuously demonstrates a truly empathetic concern for customer issues
2 : Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
3 : Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
4 : Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.
5 : Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills :
Understanding of the Role
3. Technical Exposure
4. Support Experience
Create a job alert for this search
Technical Support Engineer • Greater Bengaluru Area, India
Related jobs
- Promoted
Technical Support Engineer
TestsigmaBengaluru, Karnataka, India Testsigma is a modern, AI-powered, low-code test automation platform that makes it easy for QA teams to automate web, mobile, and API tests using simple English.
Teams can create, run, and maintain ...Show moreLast updated: 6 days ago
- Promoted
System Support Engineer
Vinebrook TechnologyTumkur, IN Communicate clearly with customers both in writing and over the phone.Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team.Engage direc...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
AtlassianBengaluru, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 17 days ago
- Promoted
Technical Support Engineer
Alaan الآنBengaluru, Karnataka, India Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East.Our mission is to simplify finance for businesses so they can save time and money.
Alaan provides everything busi...Show moreLast updated: 18 days ago
- Promoted
Technical Support Engineer
USTBengaluru, Karnataka, India The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the...Show moreLast updated: 30+ days ago
- Promoted
VOIP Support Engineer
clientTumkur, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedTumkur, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 14 days ago
- Promoted
Tier 3 CC Customer Engineer
Insight GlobalGreater Bengaluru Area, India Title : Tier 3 Customer Engineer.Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments.
Drive stability, scalability, and resilience fo...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer
Alvaria CXBangalore, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Technology Analyst-Infra Support and Tier2 Support
Infosys BPMGreater Bengaluru Area, India Role-Technology Analyst- Infra Support and Tier2 Support.Location- Hyderabad / Bangalore / Chennai.Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend process...Show moreLast updated: 1 day ago
- Promoted
Product Support Engineer
BrightEdgeTumkur, IN PM – 3 : 00 AM IST (US ET Shift).BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms.
Our AI-driven technology helps the world’s biggest brands—like Microsoft...Show moreLast updated: 2 days ago
- Promoted
Technical Support Engineer
LiciousBengaluru, Karnataka, India We are looking for a technically sound and process-driven.L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering.
You’ll be responsible for first-line d...Show moreLast updated: 18 days ago
- Promoted
Technical Support Engineer
CywareBangalore Urban, Karnataka, India Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, ma...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
KarixBengaluru, Karnataka, India Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.What you'll be responsible for?.
Provide support to internal / external customers...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Support Engineer
AtlassianBengaluru, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 4 days ago
- Promoted
Technical Support Engineer-Wireless
Cambium NetworksBengaluru, Karnataka, India An Enterprise Wi-Fi Support Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their Wi-Fi networking services.
They work to address customer issues...Show moreLast updated: 19 days ago
- Promoted
Technical Support Engineer (L1)
RingCentralBengaluru, Karnataka, India It’s not everyday that you consider starting a new career.We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the $2 billion ...Show moreLast updated: 1 day ago
- Promoted
Senior Customer Support Engineer
StitchFinTumkur, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 19 days ago