Client Servicing

Description

We are seeking a dedicated and proactive Client Servicing Executive to join our team in India. The ideal candidate will have 2-5 years of experience in managing client relationships and ensuring high levels of customer satisfaction. You will play a critical role in maintaining and enhancing client relationships while collaborating with internal teams to deliver exceptional service.

Responsibilities

• Manage and maintain client relationships to ensure satisfaction and retention.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams to ensure timely delivery of services and products to clients.
• Prepare and present reports on client performance and service metrics.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Conduct regular check-ins and feedback sessions with clients to understand their needs and expectations.
• Stay updated on industry trends and best practices to provide informed recommendations to clients.

Skills and Qualifications

Skills Required

crm software, Data Analysis, Client Relations, Project Management, Negotiation Skills, Market Research, Report Generation, Time Management, Problem Solving, Technical Support