SoCheers - Client Servicing Consultant

SoCheers Infotech Private LimitedBangalore, India

7 days ago

Job description

the Role :

We are seeking a proactive and client-focused Client Servicing Consultant who can build, manage, and nurture strong relationships with clients while ensuring seamless execution of projects.

The ideal candidate is detail-oriented, collaborative, and possesses strong communication and problem-solving skills to deliver high-quality outcomes consistently.

Key Responsibilities (KRA) :

Serve as the primary point of contact for clients, ensuring clear communication and strong relationship management.
Understand client objectives, brand tone, and business needs to deliver customized solutions.
Manage social media accounts, online reputation management (ORM), and digital deliverables for multiple brands.
Coordinate day-to-day brand operations, ensuring timely and quality deliverables.
Collaborate closely with internal teams including strategy, design, content, and production to align client requirements with execution.
Conduct regular client meetings and presentations to review performance, gather feedback, and discuss new opportunities.
Address client feedback and changing requirements efficiently while maintaining quality standards.
Ensure all project timelines, budgets, and brand guidelines are adhered to throughout the execution process.
Facilitate smooth communication and workflow between clients, vendors, and cross-functional teams.
Track and report performance metrics to clients, providing actionable insights and improvement recommendations.
Ensure timely follow-up and coordination for client approvals and vendor payments.
Identify upselling and cross-selling opportunities to strengthen client partnerships and revenue growth.
Maintain a thorough understanding of market trends, social media best practices, and competitor activities.

Required Skillsets :

Bachelors or Masters degree in Marketing, Communication, Business Administration, or Media Studies.

Minimum 3 years of experience in Client Servicing, Account Management, or Brand Management, preferably in a digital or advertising agency.

Strong interpersonal and relationship management skills with a client-first approach.

Excellent communication, negotiation, and presentation abilities.

Proven ability to multitask, prioritize, and manage multiple accounts simultaneously.

Strong understanding of digital marketing, social media platforms, and content strategy.

Detail-oriented with a focus on maintaining quality standards and process efficiency.

Proficiency in project management tools and collaboration platforms.

Ability to work cross-functionally and ensure smooth coordination across teams.

Problem-solving mindset with the ability to handle pressure and tight deadlines.

A proactive attitude with a passion for building long-term client partnerships.

Preferred Skillsets :

Experience in digital-first brand campaigns and social media management.

Knowledge of analytics tools and performance tracking for social platforms.

Exposure to creative briefing, campaign strategy, and execution management

(ref : iimjobs.com)

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Client Servicing • Bangalore, India