Manager- Knowledge Transformation Analyst

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager- Knowledge Transformation Analyst!

As Genpact strengthens its Knowledge Management ecosystem to enable Growth teams with high quality content for creating superior and faster solutions this individual will play a critical role in ensuring relevant content creation / co-creation / curation.

They will be responsible for working with allocated business teams to understand their business priorities offerings & solutions and accordingly create and execute content strategies to deliver business impact. They will be responsible for ensuring content relevancy readiness and quality at all times and should be able to assess and evaluate the reuse of knowledge and propose solutions for improved usage. They should be able to participate in the functions strategic agenda which will include cultural change process design and technology implementation / enhancement projects

Responsibilities

The Knowledge Transformation Analyst will work closely with business teams to co-create / curate and harvest content ensure timely and effective content governance manage content health and drive usage of content and technology adoption. They will own the strategic and operational duties associated with business content readiness and establish governance mechanisms to improve the overall knowledge ecosystem(s).

Tech Enablement

Good exposure to technologies such as SharePoint premium Coveo / BA Insights to drive Knowledge automation and Enterprise search across applications

Ability to identify process gaps and drive automation / workflow initiatives through Power Automate / SharePoint Workflows

Exposure to GenAI to enable dissemination of knowledge to users in their flow of work through Chatbots / summaries

Content Creation / Co-creation / Curation and Harvesting

Upkeep of central knowledge spaces

Build and upkeep of research intelligence and content engine

Continuous content gap assessment basis business strategy and needs

Partner with businesses in the creation of content solving for business priorities challenges

Defining and executing harvesting processes for explicit and tacit knowledge

Content health management involving refresh and archival

Adherence to quality templates and guidelines

Driving adoption with the targeted user base

Community Management & Content Governance

Monitor manage and curate conversations across relevant communities / platforms to ensure relevant conversations / content is plugged back into the official knowledge communities; able to carve out new / upcoming themes and then partner with businesses in build of the same

Running constant & tight governance on content refresh ensuring readiness of client ready collaterals at any given point in time

Management of community microsites in coordination with the IT project office through change requests or new code development

Communication to build awareness and enhance leverage

Create and maintain a collection of success stories that demonstrate examples of the content and technology platform providing business value

Proactive communication / awareness sessions to enhance usage and adoption

Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

Community Enhancement / Technical issues Management

Liaison with business to gather requirements and translate those to the technology teams

Qualifications we seek in you!

Minimum Qualifications / Skills

Graduate with relevant content curation / co-creation and knowledge management experience

Experience in content identification co-creation / curation harvesting sanitization meta-data & taxonomy overall content lifecycle management

Experience in knowledge management implementation for business communities (knowledge reuse assessment adoption trends & analysis cultural change& impact and technology design)

Understanding of tools such as Microsoft Copilot / Generative AI Coveo BA Insights Sinequa SharePoint premium

Savvy with MS Office Excel and PowerPoint

Ability to engage with senior stakeholders globally understand and align with their business priorities and work with knowledge partners to translate these to content and knowledge needs

Ability to understand content needs for business growth and prepare knowledge management plans to collate evaluate and update knowledge artifacts on an ongoing basis

Experience in co-creating and curating content this will be aligned to specific knowledge needs of industries service lines & capabilities (Digital Advisory)

Good understanding of knowledge management concepts mechanisms processes content management tools and collaboration tools specifically Microsoft SharePoint MS Teams and related products

Preferred Qualifications / Skills

Experience in client-facing role and / or understanding professional services market would be an advantage

Good summarization skills

Ability to directly deal with stakeholders

Ability to work independently with minimum supervision and with geographically dispersed teams

Good problem-solving skills - ability to think and provide relevant solution

Think strategically should be able to understand the larger picture

Flexible - ability to adapt to changing dynamics quickly

Personal efficiency and influencing skills

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Internal Audit,Accomodation,Facilities Management,Jpa,Government,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1