Manager- Knowledge Transformation Analyst

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Manager- Knowledge Transformation Analyst!

As Genpact strengthens its Knowledge Management ecosystem to enable Growth teams with high quality content for creating superior and faster solutions, this individual will play a critical role in ensuring relevant content creation / co-creation / curation.

They will be responsible for working with allocated business teams to understand their business priorities, offerings & solutions, and accordingly create and execute content strategies to deliver business impact. They will be responsible for ensuring content relevancy, readiness, and quality at all times and should be able to assess and evaluate the reuse of knowledge and propose solutions for improved usage. They should be able to participate in the function's strategic agenda which will include cultural change, process design and technology implementation / enhancement projects

Responsibilities

The Knowledge Transformation Analyst will work closely with business teams to co-create / curate and harvest content, ensure timely and effective content governance, manage content health and drive usage of content and technology adoption. They will own the strategic and operational duties associated with business content readiness and establish governance mechanisms to improve the overall knowledge ecosystem(s).

Tech Enablement

• .Good exposure to technologies such as SharePoint premium, Coveo / BA Insights to drive Knowledge automation and Enterprise search across applications
• .Ability to identify process gaps and drive automation / workflow initiatives through Power Automate / SharePoint Workflows
• .Exposure to GenAI to enable dissemination of knowledge to users in their flow of work through Chatbots / summaries

Content Creation / Co-creation / Curation and Harvesting

Community Management & Content Governance

Communication to build awareness and enhance leverage

Community Enhancement / Technical issues Management

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.