Manager / Sr Manager -Pharmacy

Continental Hospital

is a JCI and NABH accredited facility offering multi-specialty, tertiary, and quaternary care services. With 585 beds and more than 50 specialties, the healthcare institution is spread across 18 floors (1.4 million sq. ft), with 600 capacity car parking, 36 customized elevators, 2 escalators, located in the IT and Financial District of Hyderabad, Gachibowli.

Continental Hospitals, India’s first LEED qualified super specialty hospital is built on international standards and is designed to enhance the healing spaces with natural ventilation, safety, and privacy. The hospital has incorporated the safest standards in the world including fire, water resources, sanitation, and internal transportation systems. Continental Hospitals was founded by Dr Guru N Reddy in April 2013 to redefine healthcare in India by providing quality patient care with integrity, transparency, a collaborative approach, and evidence-based medicine.

The hospital has 19 Modular Green OTs, 90 Single-room ICU beds including Level 3 NICU and PICU, and is known for its efficient critical care team. Continental Hospitals has a special health check lounge and a dedicated area for international patients, state-of-the-art facilities and medical equipment, as well as the latest communication and information technology.

Key specialties include Gastroenterology, Oncology, Orthopedics, Neuroscience, Cardiology, and Multi-organ Transplants. Our proactive team of highly experienced doctors, nurses, and staff ensures that we deliver the highest standard of personalized care to our patients at all times.

Role Summary :

The Pharmacy Manager will oversee the overall operations of the hospital pharmacy, ensuring safe, efficient, and cost-effective medication management. This role requires strong leadership, operational excellence, and adherence to regulatory & clinical standards across IP, OP, and emergency pharmacy services.

Key Responsibilities :

1. Pharmacy Operations Management

Supervise day-to-day operations of IP, OP, and Emergency pharmacy.

Ensure timely and accurate dispensing of medications.

Maintain strict control over stock, indenting, expiry management, and narcotics handling.

Ensure 24 / 7 availability of critical medicines and medical consumables.

2. Inventory & Supply Chain Management

Oversee procurement, vendor coordination, negotiations, and purchase planning.

Monitor stock levels, minimize pilferage, and ensure optimal inventory turn-around.

Implement FIFO / FEFO practices and ensure zero stock-out situations.

3. Regulatory & Compliance

Ensure pharmacy operations comply with FDA / Drug Control regulations.

Maintain all statutory records, licenses, and audit documentation.

Ensure proper storage, labelling, and handling of medications as per standards.

4. Quality & Patient Safety

Implement best practices in medication management.

Ensure adherence to NABH / JCI standards related to pharmacy.

Conduct regular audits on medication errors, expiry checks, and SOP compliance.

5. Team Leadership

Lead, train, and supervise pharmacists and pharmacy assistants.

Develop duty rosters and ensure adequate staffing during all shifts.

Conduct periodic training on medication safety, LASA drugs, antibiotic protocols, etc.

6. Coordination With Clinical & Administrative Teams

Work closely with doctors, nursing, and clinical departments for seamless medication availability.

Collaborate with finance and purchase for budgeting and cost control.

Support hospital leadership in strategic planning for pharmacy services.

7. Technology & Process Improvement

Drive automation initiatives (EMR integration, e-prescription, barcode scanning).

Review and improve SOPs for efficiency and accuracy.

Ensure proper utilization of pharmacy management software.

Skills & Competencies :

Excellent negotiation and vendor management skills.

Strong analytical and planning ability.

Knowledge of drug regulations, HSN codes, and statutory compliance.

Leadership skills with ability to manage a team effectively.

Proficiency in ERP / hospital management software for purchase and inventory.

Key Performance Indicators (KPIs) :

Cost savings achieved through procurement strategies.

Vendor performance and timely supply rate.

Stock-out rate and inventory turnover ratio.

Compliance audit scores.

Stakeholder satisfaction (clinicians, pharmacy, finance).