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Front Office Executive

Front Office Executive

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify / adjust billing.
  • Compile and review daily reports / logs / contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention / Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
  • Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards.
  • Enter and locate information using computers / POS systems.
  • Stand, sit, or walk for an extended period of time.

    • PREFERRED QUALIFICATIONS

    • Education : High school diploma or G.E.D. equivalent.
    • Related Work Experience : At least 1 year of related work experience.
    • Supervisory Experience : At least 1 year of supervisory experience.
    • License or Certification : None

      • Skills Required

      report compilation , Customer Service, Team Leadership

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    Front Office Executive • Hyderabad / Secunderabad, Telangana

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