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Front office Executive / Guest Relation Executive
ConfidentialHyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Chennai10 days ago
Job descriptionFront Desk Management : Greet and welcome patients, visitors, and guests with a warm and professional demeanor. Manage the reception area, ensuring it is tidy, organized, and presentable at all times. Patient & Guest Relations : Serve as the primary Guest Relations Executive, addressing patient inquiries, concerns, and feedback promptly and empathetically. Provide a high level of customer service to enhance patient satisfaction. Appointment & Scheduling : Manage the scheduling of patient appointments, registrations, and check-ins / check-outs efficiently. Coordinate with various departments and doctors to ensure smooth patient flow. Administrative Tasks : Handle incoming and outgoing calls, correspondence, and emails. Maintain accurate patient records, billing details, and insurance information in the hospital's database. Billing & Payments : Assist with billing and payment collection, including processing invoices and handling insurance claims. Coordination : Coordinate with other hospital staff and departments to ensure seamless communication and a well-coordinated patient care journey. Experience : Proven work experience as a Front Office Executive, Receptionist, or a similar role is essential. Candidates with a strong background in the healthcare industry will be highly preferred. A minimum of 2-3 years of experience is required. Knowledge : A proper and thorough knowledge of receptionist and front-office activities is a must. This includes appointment scheduling, patient registration, billing, and record-keeping procedures. Communication : Excellent verbal and written communication skills in English and the local language are crucial for effective interaction with patients and staff. Technical Proficiency : Must be proficient in computer applications, including MS Office Suite, and be familiar with hospital management systems or electronic health records (EHR) software. Personal Attributes : The candidate should be professional, empathetic, and possess strong organizational and multitasking abilities. A calm and composed demeanor is essential to handle high-pressure situations and patient concerns effectively. Education : A Bachelor's degree in a relevant field like Hospitality Management or Business Administration is preferred. Languages Known : Native Language( Mandatory) English,Hindi. Salary : The salary will be based on market standards and will be competitive with the industry. The average annual salary for a Front Office Executive in the healthcare sector in Bangalore, Chennai, and Hyderabad typically ranges from 2.5 to 4.5 lakhs per year , depending on experience and the specific healthcare institution.
Job Description : Front Office Executive cum GRE (Guest Relations Executive)
We're looking for a highly skilled and experienced Front Office Executive cum GRE to join our team. The ideal candidate will be the first point of contact for our Guests, patients and visitors, ensuring a seamless and positive experience from the moment they arrive. This role is critical to maintaining our high standards of patient care and hospitality. Immediate joiners are required.
- Locations : This position is open for immediate joining in Bangalore, Chennai, and Hyderabad .
Key Responsibilities
Skills & Requirements
Salary & Location
Skills Required
Receptionist, Front Office Executive, Front Desk Executive, Reception, Guest Handling
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Front Office Executive • Hyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Chennai
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