Front Office Team Leader

Key Objective :

To lead, motivate, and guide the Front Office team in providing exceptional service while achieving organizational goals. The Front Office Team Leader is responsible for managing daily operations, developing team potential, and ensuring the highest level of customer satisfaction and performance within the department.

Key Responsibilities :

1. Team Management & Leadership

• Manage the day-to-day activities of the Front Office team to ensure smooth operations.
• Motivate the team to achieve organizational goals and maintain high standards of service.
• Delegate tasks effectively to team members to ensure optimal workload distribution and performance.
• Conduct quarterly performance reviews to provide constructive feedback and support career growth.

2. Training & Development

3. Goal Setting & Monitoring

4. Work Environment & Team Growth

Key Skills and Competencies :

Qualifications :

Skills Required

Front Office