Production Support Engineer

Job Description

Job Title : Production Support Engineer

Experience : 6 + Years

Location : Chennai, Pune, Bangalore, Hyderabad, Mumbai & Vadodara

Timings : Full Time (As per company timings)

Notice Period : Immediate Joiner Only

About the Role

We are seeking an experienced Production Support Engineer with strong expertise in the Microsoft technology stack (.NET, Azure) and proven experience supporting US Healthcare domain applications. The ideal candidate will play a critical role in ensuring the stability, reliability, and performance of production systems, collaborating closely with development, DevOps, and QA teams to maintain seamless operations in a fast-paced environment.

Key Responsibilities

• Provide L2 / L3 production support for applications built using the Microsoft technology stack.
• Monitor production systems to ensure high availability, stability, and optimal performance.
• Troubleshoot, analyze, and resolve application and infrastructure issues in real-time.
• Collaborate with cross-functional teams (Development, QA, DevOps) for incident resolution, patch management, and release activities.
• Identify and implement preventive measures to reduce recurring incidents and improve system reliability.
• Perform root cause analysis (RCA) and contribute to post-incident reviews.
• Support deployment activities, hotfixes, and upgrades in production environments.
• Maintain comprehensive documentation for production support processes, known issues, and resolutions.
• Ensure compliance with SLAs and healthcare data security standards (e.g., HIPAA).
• Contribute to process improvements, automation, and performance optimization initiatives.

Required Skills & Experience

Good-to-Have Skills

Requirements

Production Support Engineer