Service Operations Specialist
ConfidentialPune, India4 days ago
Job descriptionITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune). AZ-900 : Microsoft Azure Fundamentals. AZ-140 : Azure Virtual Desktop Specialty. Build Engineering : Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management : Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation : Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting / coding disciplines. Security : Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork : Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning : Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions / business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are : L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and / or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies / procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.
Join us as a Service Operations Specialist, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.
To be successful as a Service Operations Specialist you should have experience with :
- Essential Specialist Skill.
- Experience on Exchange On Premise / Exchange Online.
- Experience on M365 Services like - Azure Active Directory, Intune, Teams, Citrix / VDI.
- Email Gateway like - Trust wave Secure Email Gateway (formerly Mail Marshal), ProofPoint.
- Excellent knowledge on Citrix Presentation Server, Citrix XenApp , Citrix XenApp & XenApp , Provisioning Services.
- Ticketing Tools like Service now / Service first.
- Experience of working & handling 2nd or 3rd line in a IT support environment.
- Experience of working in large enterprise solutions (>
100,000 seats across multiple geographic environments).
Some Other Highly Valued Skills May Include
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Pune.
Purpose of the role
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.
Accountabilities
Assistant Vice President Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Skills Required
Proofpoint, Citrix Xenapp, Intune, Exchange Online, Office 365, Azure Active Directory, Citrix Presentation Server, Itil Foundation
Create a job alert for this search
Specialist • Pune, India
Related jobs
- Promoted
Product Operations Specialist
ConfidentialPune, India Do you want to contribute to a sustainable future of mobility for people and the planet bp pulse is one of the fastest growing EV charging networks globally.
The Product Operations Specialist is res...Show moreLast updated: 30+ days ago
- Promoted
Operational Specialist
YASH Technologiespune, maharashtra, in Alliance Operations Specialist (Back Office).Back Office Alliance Operations Specialist.In this role, you will be the administrative and operational backbone for our relationships with key technolo...Show moreLast updated: 1 day ago
- Promoted
Production Operations Specialist
CRIF IndiaPune, Maharashtra, India Good Communication Skills / Client management Skills Adequate exposure to writing and executing SQL queries.Expected to understand Data analysis.
Proficient with excel and well versed with excel...Show moreLast updated: 1 day ago
- Promoted
SAP S4HANA - Service Operations Specialist, AS
ConfidentialPune, India S4HANA - Service Operations Specialist, AS.As part of Deutsche Bank group, DWS aims to strategically transform itself via Project Lighthouse as a standalone Asset Management operating platform; an ...Show moreLast updated: 4 days ago
- Promoted
Operations Specialist
ConfidentialPune, India The role involves ensuring policy transactions are rated, booked, invoiced, and issued accurately while adhering to corporate service standards.
The specialist will manage transactions across multip...Show moreLast updated: 4 days ago
- Promoted
- New!
P2P Operations Specialist
Nouryonpune, India At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually.
We create innovative and sustainable solutions for our customers to ...Show moreLast updated: 15 hours ago
- Promoted
Content Delivery Operations Specialist
ConfidentialPune, India We are seeking a highly organized and proactive Content Delivery Operations Specialist to support the execution of our training and development programs.
This role is critical in ensuring seamless d...Show moreLast updated: 4 days ago
- Promoted
Customer Operations Specialist - 45032
TuringPune, IN In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against.
Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 30+ days ago
- Promoted
Service Desk Specialist
EYEGLOBAL SOLUTIONS PVT. LTD.pune, maharashtra, in Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login / access problems, navigation support, and basic transaction errors.Watch JD for more...Show moreLast updated: 22 days ago
- Promoted
Office Operations Specialist
ConfidentialPune, India Stantec is a global leader in sustainable engineering, architecture, and environmental consulting.The diverse perspectives of our partners and interested parties drive us to think beyond what's pre...Show moreLast updated: 4 days ago
- Promoted
Specialist Sales Operations
ConfidentialPune, India At NiCE, we don't limit our challenges.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you...Show moreLast updated: 4 days ago
- Promoted
Sales Operations Specialist
ConfidentialPune, India We are looking for a detail-oriented and proactive Sales Operations Specialist to join our dynamic team.This role is pivotal in ensuring smooth communication and coordination between internal teams...Show moreLast updated: 4 days ago
- Promoted
- New!
People Operations Specialist
InCommonpune, maharashtra, in We started InCommon in 2023 to help great talent find opportunities at global companies.Think of us as the team that builds high-quality teams for mid-sized global businesses.Backed by Better Capit...Show moreLast updated: 16 hours ago
- Promoted
Ecommerce Operations Specialist
ConfidentialPune, India Medline is America's largest privately held national manufacturer and distributor of health care supplies and services.Today, Medline manufactures and distributes more than 550,000 medical products...Show moreLast updated: 4 days ago
- Promoted
Specialist-Technology Services
ConfidentialPune, India Driving Engagement calls with users / Customers / Vendors to understand their exact requirement.Attending Daily / Weekly calls internally and sharing the updates.
Demonstrates high responsiveness fo...Show moreLast updated: 2 days ago
- Promoted
Travel Operations Specialist
ConfidentialPune, India Cohesity is the leader in AI-powered data security.Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resi...Show moreLast updated: 4 days ago
- Promoted
Marketing Operations Specialist
ConfidentialPune This position may be filled by a single hybrid candidate or split into multiple specialist roles, depending on budget and scope.
The goal is to support core marketing functions in execution and expe...Show moreLast updated: 4 days ago
- Promoted
Product Operations Specialist-1
ConfidentialPune, India Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We supp...Show moreLast updated: 4 days ago