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Officer-Customer Service
ConfidentialGhaziabad30+ days ago
Job descriptionAct as the primary point of contact for customers, providing timely updates on order status, product info, delivery schedules, and issue resolution. Use customer portals for post-invoicing tasks such as invoice uploads. Handle global customer communication, including requests from Europe (Blatna and Landshut offices). Interact professionally on Microsoft Teams via calls, video, and chats. Collaborate with planning and logistics teams to expedite urgent orders and ensure delivery per customer request. Manage monthly billing targets and track sample preparation for exhibitions (Electronica, Elecrama). Provide first-level response to customers for product quality issues. Coordinate with logistics to retrieve samples and follow up with quality teams for analysis. Share 8D reports with Sales / Marketing for customer submission. Maintain accurate customer records, transaction logs, and satisfaction reports. Prepare periodic KPI reports and ensure audit readiness (ISO / IRIS). Engineering degree preferred, with a focus on electronics . 8–10 years of experience in customer service operations. Proficient in SAP (MM01, VK11, RMA handling, order entry, report generation). Familiarity with capacitors , including AC / DC, voltage, current, and basic electronic specifications. Excellent written and spoken English communication skills . Strong analytical, coordination, and interpersonal skills. Patient, polite, team-oriented, and customer-centric mindset. Experience working with global teams and customers across time zones.
About the Role :
We are looking for a dynamic Customer Service Executive with an engineering background in electronics and 8–10 years of hands-on experience in managing customer service operations, preferably in the power electronics industry . This role is crucial in ensuring smooth customer communication, SAP order processing, quality issue management, and customer satisfaction enhancement.
Key Responsibilities :
Order & SAP Management
- Receive and validate customer Purchase Orders (POs) from Sales / Marketing or auto-email systems.
- Validate all fields (billing / shipping addresses, payment terms, part numbers, quantities, etc.).
- Obtain price approvals (SAP VK11) and book orders using SAP (MM01, etc.).
- Generate reports such as sales backlog, open orders, and stock statements.
- Handle credit notes, returns, and quality complaints using SAP RMA processes.
Customer Interaction & Support
Logistics & Delivery Coordination
Quality Complaint Handling
Reporting & Documentation
Required Skills & Qualifications :
Skills Required
Communication Skills, Quality Management, Customer Service Operations, Sap
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Service • Ghaziabad
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