Position Title : Customer Service Officer
Function : Replenishment
Education Qualification : Graduation / Post Graduation in Management
Experience (in years) : 3-5 years of experience in Logistics Management & Customer Service
Stakeholders (Internal)
- Demand Planning
- Regional Customer service & Logistics Manager
- Planning Team
- Transportation Team
- Legal team
- Purchase & IT team
- Sales Team, etc.
Stakeholders (External) : C&F, Transporters, Vendors
Location : Jaipur, Rajasthan
Job purpose : To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre
Key Job Responsibilities
Warehouse Management & Customer ServiceMonitoring & managing daily MIS on CRS, PDP & CFR / LFR complianceMonitoring of overheads at warehouses & detentions. Monitoring warehouse & secondary utilization on daily basisMonitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies, etcMonitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write offExecute Depot SOPs and put in controls to ensure statutory complianceEnsure timely warehouse audits, pest controls etcEnsure highest of hygiene & safety standards across warehousesDriving & monitoring best practices across warehousesMonitor CAPEX, central procurements for warehousingShow more
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Skills Required
Data Analysis, Statutory Compliance, Warehouse Management