Job for Customer Care Executive- Reputed Shipping and Logistics industry- Mumbai, Maharashtra, India- 5 LACS- kajal- 8291863814

JOB DETAILS

1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete

2 Accepts all orders (from customer or overseas office) and processes them for handover to operations

3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

4 Provides spot quotations and closes contract

5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales

6 Takes and handles customer inquiries, e.g. Track and Trace

7 Takes customer requests with regard to Go Green topics

8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer

FUNCTIONAL AREA

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