Customer Service Team Lead

Job Title : Team Lead – Customer Service

Reporting To : Head - Customer Service (India Region)

Entity : Evonik India Pvt. Ltd.

Work Location : Thane

Purpose of the position :

• The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate the CS India strategy into operational elements. The Team Leader operationally leads the teams, answers team members questions and provide advice coordinating with supervisor and related functions.
• The CS Team Lead, has the responsibility to lead day-to-day operational CS activities with the CS team on the local platform, to meet the needs of the internal and external customers. The CS Team Lead ensures that the CS workload is covered in a timely manner, milestones and KPIs met, process and systems tools are followed.
• She / he will monitor the customer service processes working together with other internal functions like sales, SCM and logistics to ensure smooth fulfilment of processes.

Key Responsibilities :

Core leadership responsibilities will include the below key areas of support :

Oversee below operational activities of CS Team members : (Including but not limited to)

Education, Certification and / or relevant experience required