Customer Support Executive

Dear Candidate,

Greetings from Teleperformance!

Thank you for your interest in the Customer Care Support Executive role for our Mumbai – Malad location. We are pleased to inform you that we currently have openings for this position. Please review the role requirements before applying.

✨ Role Requirements:

• Industry: Candidates must have prior customer service / customer care experience in the BPO sector.
• Shift: Pure night shifts (24/7 rotational environment).
• CTC Offered: ₹3.5 LPA to 4 LPA (maximum).
• Notice Period: Immediate Joiners only
• Location: Only Mumbai‑based candidates are eligible.
• Exception: Out‑of‑Mumbai applicants may apply only with strong BPO customer support experience.

📩 If you meet the above criteria, please share your updated resume along with the following details to vemu.raj@teleperformancedibs.com:

Required Details

• Full Name
• Contact Number
• Qualification
• Current Organisation
• Current Designation
• Email ID
• Notice Period
• Total Experience
• Relevant Experience
• Current CTC
• Expected CTC
• Current Location
• Preferred Location
• Open to Relocate (Yes/No)

You may also connect with me on LinkedIn: Charles Raj Vemu

Job Description

Job Description – Customer Care Support Executive

About Teleperformance

Teleperformance is a global leader in outsourced omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing exceptional customer support services across industries.

Role Overview

As a Customer Care Support Executive, you will be the first point of contact for customers, ensuring their queries are resolved efficiently and professionally. You will play a vital role in maintaining customer satisfaction and loyalty by delivering outstanding service experiences.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat.
• Resolve customer queries, complaints, and requests with empathy and professionalism.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions in CRM systems.
• Escalate complex issues to higher support levels when necessary.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.
• Collaborate with team members to improve processes and enhance customer experience.

Required Skills & Qualifications

• Excellent communication skills (verbal and written).
• Strong problem-solving and active listening abilities.
• Ability to remain calm and professional under pressure.
• Basic computer literacy and familiarity with customer service software.
• Flexibility to work in rotational shifts.
• Prior experience in customer service or BPO industry preferred but not mandatory.

Regards,

Charles Raj.

vemu.raj@teleperformancedibs.com