Customer Care Executive

We are seeking a proactive Customer Care Executive to join our team. The role involves managing customer interactions, ensuring smooth shipment execution, and delivering exceptional service to strengthen long-term client relationships.

Key Responsibilities :

Respond promptly to customer inquiries regarding bookings, schedules, freight rates, and documentation.

Coordinate with internal departments to ensure seamless shipment operations.

Track and update customers on cargo movement.

Handle complaints and resolve issues professionally.

Provide quotations and assist sales with rate requests.

Requirements

Bachelor's degree in Business Administration, Logistics, Shipping, or related fields.

1-2 years experience in shipping, freight forwarding, or logistics customer service.

Strong knowledge of shipping procedures, Incoterms & documentation.

Excellent communication and problem-solving skills.

Proficiency in MS Office and familiarity with shipping / ERP software.

Benefits

Competitive salary as per industry standards