Customer Experience Specialist

We are hiring Customer Experience Specialist for eCommerce industry

Location -Gurugram ( Sec-44 )

Key Responsibilities :

💠Actively monitor and explore website user and merchant platforms (web & mobile) to identify bugs, design flaws, confusing flows, and friction points.

💠 Simulate end-to-end journeys (e.g., user purchase, merchant listing, onboarding) to surface real issues.

💠Document findings clearly with screenshots, recordings, and detailed issue descriptions.

💠Work cross-functionally with Product, Engineering, and Support teams to escalate and follow up on reported issues.

💠 Suggest improvements or enhancements based on observed behaviour and customer pain points.

💠Provide reports and insights on site performance from a customer perspective.

Requirements :

🔹2 to 7 years of experience in customer experience, product testing, quality assurance, or a related field.

🔹 Strong understanding of web and mobile interface; e-commerce background is a plus.

🔹Excellent attention to detail and ability to think from both customer and merchant perspectives.

🔹 Clear written and verbal communication skills in English.

🔹 Strong organizational and documentation skills.

🔹 Ability to work independently, manage time efficiently, and handle multiple tasks.

Apply with following details

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