Customer Experience Manager I
ConfidentialGurgaon / Gurugram4 days ago
Job descriptionLead conversations involving multiple stakeholders, including sales, solutions, product, and support teams. Align customer experience strategies with operational and technological requirements. Apply basic SQL to analyze customer-related data. Use analytics tools like Grafana and Power BI to extract actionable insights. Inform strategic decisions based on customer segmentation, preferences, and behavior. Monitor and analyze key customer experience metrics in real-time using Grafana and Power BI. Ensure data-driven decision-making for supply chain optimization. Develop and implement initiatives to enhance CSAT, NPS, on-time AMC renewals, and other customer experience metrics. Drive customer loyalty and identify opportunities for process improvements. Manage customer advocacy programs, leveraging satisfied clients for testimonials, case studies, and referrals. Showcase GreyOrange's impact on logistics and warehouse operations. Establish KPIs for customer experience and regularly report insights to track progress. Identify areas for continuous enhancement of the customer experience.
Key Responsibilities :
1. Customer Communication & Escalation Handling
- Ensure clear, consistent, and effective messaging across all customer touchpoints.
- Manage and resolve customer escalations promptly to maintain a positive experience.
- Build and maintain strong relationships with clients.
2. Stakeholder Engagement
3. Data Analytics
4. Dashboard Monitoring
5. Customer Success Initiatives
6. Advocacy Program Management
7. Performance Metrics and Reporting
Skills Required
Stakeholder Engagement, Data Analytics
Create a job alert for this search
Manager Customer Experience • Gurgaon / Gurugram
Related jobs
![Manager - Digital Experience Insights [T500-19945]](https://cdn-logos.talent.com/v1/logo/image?feedcode=disruptedcloud-in&company_name=Delta%20Air%20Lines)
)
- Promoted
Customer Experience Specialist
Infogaingurgaon, haryana, in As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities.Yo...Show moreLast updated: 14 days ago
- Promoted
Customer Experience Specialist
PoshaDelhi, India Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously.Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably...Show moreLast updated: 28 days ago
- Promoted
Manager - Digital Experience Insights [T500-19945]
Delta Air LinesDelhi, India About Delta Tech Hub : Delta Air Lines (NYSE : DAL) is the U.Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our...Show moreLast updated: 28 days ago
- Promoted
Partnerships Manager – Ai & Customer Experience Solutions
Zyoin GroupNoida, Republic Of India, IN Partnerships Manager – AI & Customer Experience Solutions.We’re on a mission to redefine how businesses engage with their customers in the AI era.
Our platform combines cutting-edge artificial intel...Show moreLast updated: 12 days ago
- Promoted
Customer Experience Manager
ZARADelhi, India Being a CEM, the roles and responsibilities are : 1.To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correc...Show moreLast updated: 19 days ago
- Promoted
Customer Experience Manager II
ConfidentialGurgaon / Gurugram Lead and oversee robotic automation projects from initiation through completion.Track project timelines, budgets, and resource allocation effectively.
Escalate and coordinate with internal teams to ...Show moreLast updated: 4 days ago
- Promoted
Customer Success Manager
ZocketDelhi, India Customer Success Manager ( US ) About the organization -.At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate...Show moreLast updated: 28 days ago
- Promoted
Store Experience Manager
WES ConsultancyNoida, Republic Of India, IN This is a full-time on-site role for a Retail Store Manager (Front end) located in Chattarpur.The Retail Store Manager will be responsible for managing the daily operations of the store, ensuring c...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)ghaziabad, uttar pradesh, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 1 day ago
- Promoted
Manager, Customer Experience (APAC)
ConfidentialGurugram, Gurgaon / Gurugram, India Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global ...Show moreLast updated: 4 days ago
- Promoted
Assistant Manager - Customer Experience
ConfidentialGurgaon / Gurugram, India The Assistant Manager – Customer Experience will play a critical role in addressing customer escalations and queries addressed to senior leadership of the organization while ensuring a seamless res...Show moreLast updated: 4 days ago
- Promoted
Customer Experience Manager
Gresbond By KajariaDelhi, India, India Manager – Customer Experience & Technical Services (Gresbond by Kajaria).Business Head – Gresbond, Kajaria Ceramics Ltd.As the Manager – Customer Experience & Technical Services, you’ll lead Kajari...Show moreLast updated: 1 day ago
- Promoted
Partnerships Manager – AI & Customer Experience Solutions
Zyoin GroupNoida, Uttar Pradesh, India Partnerships Manager – AI & Customer Experience Solutions.We’re on a mission to redefine how businesses engage with their customers in the AI era.
Our platform combines cutting-edge artificial intel...Show moreLast updated: 11 days ago
- Promoted
- New!
Customer Experience Manager
Total Environment Building Systems Pvt LtdDelhi, India Areas of Accountability : To hand hold the customers from post-sales to Handover.All communication with customers as their SPOC.
To support the collection team in reducing the over dues.Deliverables : ...Show moreLast updated: 15 hours ago
- Promoted
- New!
Service Experience Manager
dunnhumbyghaziabad, India Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
Customer Data Science, empowering businesses everywhere...Show moreLast updated: 15 hours ago
- Promoted
User Experience Manager
Newgen SoftwareNoida, Uttar Pradesh, India If you understand and recognize the importance of user experience in business success and are ready to champion innovative solutions, let's discuss.
ROLE AND RESPONSIBILITIES : ▪ To design experienc...Show moreLast updated: 1 day ago
- Promoted
Customer Experience Manager
ConfidentialDelhi GreenCell Mobility is seeking a dedicated Customer Experience Manager to ensure that services delivered by our Business / Service partners and their extended networks consistently meet a pre-defined,...Show moreLast updated: 30+ days ago
- Promoted
Easyrewardz - Manager - Customer Success
EasyRewardz Software Services Private LimitedGurugram, India Strong knowledge of loyalty, CRM and / or marketing strategy preferably in Retail set up Responsibilities : - Deliver leadership to the highest possible stand...Show moreLast updated: 8 days ago