Customer Experience Specialist

We are hiring Customer Experience Specialist for eCommerce industry

Location -Gurugram ( Sec-44 )

Key Responsibilities :

Actively monitor and explore website user and merchant platforms (web & mobile) to identify bugs, design flaws, confusing flows, and friction points.

Simulate end-to-end journeys (e.g., user purchase, merchant listing, onboarding) to surface real issues.

Document findings clearly with screenshots, recordings, and detailed issue descriptions.

Work cross-functionally with Product, Engineering, and Support teams to escalate and follow up on reported issues.

Suggest improvements or enhancements based on observed behaviour and customer pain points.

Provide reports and insights on site performance from a customer perspective.

Requirements :

2 to 7 years of experience in customer experience, product testing, quality assurance, or a related field.

Strong understanding of web and mobile interface; e-commerce background is a plus.

Excellent attention to detail and ability to think from both customer and merchant perspectives.

Clear written and verbal communication skills in English.

Strong organizational and documentation skills.

Ability to work independently, manage time efficiently, and handle multiple tasks.

Apply with following details

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Expected CTC-

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