Great Opportunity! Customer Experience(CX) / CPQ Transformation Implementation Consultant -

Total Experience : 5 to 15 Years

Location : PAN India

Roles & Responsibilites :

Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.

Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.

Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc

Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers

Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS

Experience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.

At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred.

Exposure to working in various ERP solutions and integrating with CPQ platform. Review and approve data model for the project

Experience in enabling guided selling process for channel partners and customers

Guide technical teams in design and implementation

Strong understanding of B2C and B2B CPQ best practices, use cases, architecture principles

Exposure to integration patterns / mechanism for leading CPQ products

Responsibilities :

Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clients

Lead teams in consulting and implementation projects

Identify opportunities through business connects with clients and relationships in TCS ecosystem

Lead RFP responses and contribute

Good / Excellent communication skills, analytical ability, initiative taking and innovative.

Track emerging business models and trends for its applicability in manufacturing.

Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles