Customer service representative

International Voice Customer Support Representative

Be the spark that brightens days and ignite your career with an award-winning global customer experience organization.

As an International Voice Customer Support Representative working on-site in Mohali, Punjab , you’ll be part of a team that brings empathy, efficiency, and excellence to every customer interaction.

What You’ll Be Doing

Do you have a passion for helping customers and creating memorable experiences?

In this role, you’ll handle inbound and outbound international voice calls , resolving queries, providing product or service information, and ensuring customer satisfaction at every step.

You’ll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals.

During a Typical Day, You’ll

Handle customer calls from international clients

Resolve issues, provide accurate information, and maintain a professional tone

Ensure a high level of customer satisfaction and first-call resolution

Collaborate with your team to meet daily and monthly performance metrics

What You Bring to the Role

Minimum 1 year of experience in International Voice Process (BPO industry required)

Excellent verbal communication skills and a neutral accent

Bachelor’s degree (mandatory)

Strong problem-solving skills and customer-centric attitude

Computer proficiency and ability to adapt to new systems quickly

Flexibility to work in a 24 / 7 rotational shift environment

What You Can Expect

Supportive leadership and a collaborative work environment

Opportunities for professional growth and skill enhancement

Competitive compensation and attractive performance-based incentives

Compensation Details

Experienced candidates (1+ year) : Salary based on last drawn pay (up to ₹40,000 / month)

Fresher (if considered) : ₹23,000 in hand + ₹6,000 house allowance

Performance incentives based on process and individual contribution

Additional Benefits

Meal allowance : ₹30 per meal

Night shift allowance : ₹40 / hour

Free cab facility : 9 : 00 PM – 6 : 00 AM (self-arranged transport outside these hours)

Relocation support : Travel expenses + 5 days’ hotel stay covered by company

Other Details

Job Location : Mohali, Punjab

Mode : Work from Office (WFO)

Shift Timing : Rotational, 24x7 (night shift includes both-side cab facility)

Experience Range : 1–4 years