Customer Service & Sales Support Representatives

About the Role

We’re hiring smart, confident, and customer-focused professionals to join our U.S. Operations Team as Customer Service and Sales Support Representatives.

In this hybrid front-facing role, you will be the voice and backbone of our company, managing customer calls, assisting sales teams, updating project data, and ensuring every homeowner and dealer experiences five-star service.

You will handle inbound and outbound communication with U.S. customers and partners, de-escalate challenging situations, and make sure every detail in our systems is clean, organized, and accurate.

This is a fast-paced, high-ownership position for individuals with exceptional English, strong soft skills, and a disciplined work ethic.

Key Responsibilities

Customer Experience and Communication

• Handle inbound and outbound calls from U.S. customers regarding solar installations, service, and general inquiries.
• Provide clear, professional, and empathetic communication across calls, emails, and chats.
• De-escalate issues calmly and confidently while maintaining customer trust and satisfaction.
• Manage customer retention by resolving concerns promptly and preventing cancellations.
• Deliver a white-glove experience on every interaction with professionalism, patience, and composure.

Sales Support and Coordination

Organization and Data Accuracy

Requirements

KPIs and Success Metrics

Ideal Candidate

You are confident on the phone, calm under pressure, and naturally empathetic.

You take ownership of your work, follow up relentlessly, and know how to handle tough conversations with professionalism and warmth.

You thrive in a structured, U.S.-facing environment and want to grow into a leadership path within operations or customer success.

If you communicate beautifully, work hard, stay organized, and never hesitate to solve problems, you will fit right in.