Workforce Management Analyst

Position : Business Analyst - Dayforce Workforce Management

Relevant years of Experience : 4 years

Job Type : Contract

Work Location : Remote (During Client visit, need to work in Chennai / Bangalore Office)

Salary Range : Max 20L PA

Shift Time : UK Shift

Role Description :

The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business operations and technology, with a focus on optimizing labor strategies through Dayforce. This role is responsible for gathering and analyzing requirements, designing functional solutions, and supporting the implementation and enhancement of Dayforce WFM modules

GENERAL RESPONSIBILITIES

Requirements Gathering & Analysis

• Collaborate with stakeholders across HR, Operations, and IT to elicit and document business requirements related to scheduling, time tracking, labor forecasting, and compliance.
• Analyze current workforce management processes and identify opportunities for optimization and automation using Dayforce.
• Automate requirements discovery and documentation, leveraging AI tools to extract, cluster, and refine user stories, process maps, and impact assessments from workshops, tickets and transcripts Functional Design & Documentation
• Translate business needs into functional specifications and process flows for Dayforce WFM modules.
• Support the configuration of Dayforce Scheduling, Time & Attendance, and Labor Forecasting features to meet retail-specific needs.
• Document use cases, test scenarios, and user stories to support development and implementation.

Implementation & Support

Data & Compliance

Continuous Improvement

Work Experience