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Workforce Performance Analyst

Workforce Performance Analyst

MovateChennai, Republic Of India, IN
30+ days ago
Job description

Job Description : Skills :

  • Proficient in Excel.
  • Strong analytical skills.
  • Ability to prioritize and multitask.
  • Strong interpersonal skills to build and foster stake holder relationships
  • Excellent written and verbal communication skills.
  • Proactive issue resolution skills and process improvement.
  • Ability to positively interface with the Clients.
  • In-depth knowledge of Project SLA metrics applicable to WPO.

KPI :

  • Real time queue management
  • Idle management.
  • Shrinkage management.
  • Meet Project SLA.
  • Provide RCA.
  • Reporting Accuracy & Timeliness (Project & Associate Level).
  • Accurate and Timely Exception Processing on IEX / EWFM.
  • Client Escalation would be a Negative marker.
  • Additional Initiatives :

  • Hands on experience in any of the workforce Tools is an advantage.
  • Company Profile –

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.

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    Performance Analyst • Chennai, Republic Of India, IN

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