Workforce Management Analyst
Eclerx Services Limited, Mumbai, MaharashtraRepublic Of India, IN10 days ago
Job descriptionMust have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience required
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities :
- Manage the call\ Chat volume, daily attendanceand program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Assist with projects and other duties as requested or assigned
Skills and Qualifications :
Required work experience
2-4 Years of experience in RTA / WFM
Interested candidate can share their resume at rupali.devlekar.c@eclerx.com
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Workforce Management Analyst • Republic Of India, IN