Workforce Management Systems Engineer

Our client are seeking an experienced Verint Workforce Management (WFM) Engineer with proven expertise in implementing Verint WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions to join there expanding team in India. The ideal candidate will play a key role in designing, deploying, configuring, and optimizing Verint systems to support workforce efficiency, operational insights, and compliance objectives.

Key Responsibilities :

You will be responsible for leading the end-to-end implementation of Verint WFM, DPA, and Speech Analytics solutions, including requirements gathering, system configuration, testing, and go-live support. Collaborate with cross-functional teams (operations, IT, and business stakeholders) to ensure solutions align with business goals and deliver measurable value.

Design and maintain forecasting, scheduling, and real-time adherence models within Verint WFM.

Configure and fine-tune DPA and Speech Analytics to capture actionable insights, monitor process compliance, and support quality improvement initiatives.

Provide technical support, troubleshooting, and ongoing system administration for Verint applications. Develop documentation, training materials, and deliver user training as needed. Monitor system performance and recommend enhancements to maximize ROI on Verint investments.

Qualifications :

• Proven hands-on experience implementing and supporting Verint WFM, DPA, and Speech Analytics solutions.
• Strong understanding of workforce planning, call centre operations, and process optimization.
• Experience with system integrations, data feeds, and reporting within the Verint ecosystem.
• Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.
• Verint Cloud Certified (VCS)

This will be a fully remote contract working in India must be willing to work U.S hours primarily EST.