This job offer is not available in your country.

Operations Executive - Sakivihar

Rentokil InitialMumbai, MH, IN

30+ days ago

Job type

Quick Apply

Job description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details : https : / / www.rentokil-pestcontrolindia.com

About the Role :

OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of

operations related actions as given in job responsibilities, and shall be responsible for

providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs.

Job Responsibilities :

A. Core Operations

Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines.

Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.

Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs

Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team / Service Docket.

Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required.

Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)

Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians

Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)

Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs

Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG / Control board, pesticides wrappers and damaged materials are disposed in line with SOP

Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically

In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch.

Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner.

Approval of conveyance amount for assigned technicians

Promote highest grooming standards (uniform, Safety shoes, PPEs)

B. Advance Operations

Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts

Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year.

Identify & resolve Service delivery issues in coordination with the Branch Manager

Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.

Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis

Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)

Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager

Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.

Track and monitor materials consumption to ensure branch material consumption within the target.

Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.

Monitor and drive service productivity and efficiency.

Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor

Ensure Service leads are submitted by all technicians as per the target

Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.

Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.

Encourage technicians to plan their leaves in advance to curb absenteeism

Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis

Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc.

Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates

Requirements

Key Result Areas :

100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts

Material consumption target to be met 100% as per Branch AoP target

TPA and Development plan completion as per target- 100%

Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision : October 2022

100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)

Self learning and development- Above 90% score in online assessment.

Requirements

Competencies (Skills essential to the role) :

Good interpersonal skills

Good Analytical & Problem-solving skills

Ability to communicate effectively

Should be proactive in planning & organizing

Technical knowledge of Pests, Service Processes, Chemicals & Equipments

Educational Qualification / Other Requirement :

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)

Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc.

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in :

Safety

Integrity

Innovation

Learning & Development

Open & Transparent

Performance Orientation

Attractive Incentives

DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Guidelines

Create a job alert for this search

Operation Executive • Mumbai, MH, IN

Related jobs

Field Operations Executive - Mumbai (Sakivihar)

Rentokil InitialAndheri, MH, IN

Quick Apply

Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil.PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one....Show moreLast updated: 30+ days ago

Promoted

Manager – Operations (Pumped Storage Projects)

TÜV SÜDMumbai, Maharashtra, India

Manager – Operations (Pumped Storage Projects).Tech (Mechanical, Electrical, or Civil).We’re looking for a results-driven. Coordinate with clients and internal teams for smooth project execution.Fea...Show moreLast updated: 21 days ago

Promoted

Shipping Executive

Sea and BeyondMumbai, Maharashtra, India

We are looking for proactive and detail-oriented individuals to join the.This role is a great fit for fresh graduates or early-career professionals with strong communication skills and a deep inter...Show moreLast updated: 1 day ago

Promoted

Logistics Operations Manager

Integrated Personnel Services LimitedBhiwandi, Maharashtra, India

Profile - Operations Senior Manager / Manager.Excellent Communication mandatory.Excellent Communication skill required.Mandatory - End to end operations experience, All 3 miles exp.Inbound & outbound...Show moreLast updated: 4 days ago

Operations Executive

Sperton Global ASNavi Mumbai, Maharashtra, IN

Quick Apply

Oslo, Norway | ⏱️ Full-time position.About the Operations Executive Role.We are seeking a proactive Operations Executive to join our dynamic team in Oslo. In this key position, you will drive operat...Show moreLast updated: 30+ days ago

Promoted

Senior Executive

United Liner Shipping ServicesSion, Maharashtra, India

Origin cargo management (OCM) -.Managing Export cargo from all Indian ports.Handle assigned customers, ensuring adherence to SOPs and requirements. Liaise with principals, vendors, carriers, NVOCCs,...Show moreLast updated: 4 days ago

Promoted

Steel Structure Erection - Site Operations Manager

Shah Shivji Valji & Co.Mumbai, Maharashtra, India

We are seeking a proactive and experienced Project Manager who can oversee site operations, ensure flawless execution, and deliver results across multiple locations. Lead end-to-end project executio...Show moreLast updated: 30+ days ago

Promoted

Senior Executive - R&D

KAIN Cosmeceuticals Private LimitedKhopoli, Maharashtra, India

KAIN Cosmeceuticals is a new-age contract manufacturer for skincare, haircare, and color cosmetics, operating the world’s first Green Contract Manufacturing facility. We specialize in innovation, hi...Show moreLast updated: 17 days ago

Promoted

Operations Executive

SchbangMumbai, Maharashtra, India

Schbang is a Creative & Technology Transformation company that helps brands achieve a holistic digital presence.With a strong portfolio of integrated services across Marketing, Design, Content, Med...Show moreLast updated: 4 days ago

Promoted

People & Admin Operations Executive

ASafe GlobalKalyan-Dombivli, IN

People & Admin Operations Executive.This role is a great opportunity to work closely with teams across borders, gain global exposure, and be at the centre of our people and operational functions.Jo...Show moreLast updated: 5 days ago

Promoted

Operations Team Lead

FoundeverNavi Mumbai, Maharashtra, India

We’re Hiring – Team Leader (International Process).Experience : Minimum 1 Year as a Team Leader.Process : International (Only International Process applicants should apply). Week Offs : Any 2 days in a...Show moreLast updated: 4 days ago

Promoted

OpenLink Endur Findur Operations Lead

KWA AnalyticsThane, IN

KWA Analytics is a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset / i...Show moreLast updated: 12 days ago

Promoted

Hotel Executive Assistant Manager (EAM)

RVS Hospitality Group LLCKalyan-Dombivli, IN

Job Title : Executive Assistant Manager.Minimum 5 Years (with prior experience in.We are seeking an experienced and dynamic. General Manager in overseeing all aspects of hotel operations.The ideal ca...Show moreLast updated: 16 days ago

Promoted

Warehouse and Logistics Executive

PilgrimBhiwandi, Maharashtra, India

Join our team as the ultimate logistics guru! You'll masterfully manage orders, squash discrepancies, and keep warehouses in tip-top shape. With your Excel skills and charming communication, you'll ...Show moreLast updated: 4 days ago

Promoted

Export Executive

Ipca Laboratories LimitedMumbai, Maharashtra, India

Marketing and support function to the API Sales & Marketing team.Focusing on resolving Quality / Regulatory Queries.Liaising with various internal stakeholders for (Operations / Planning / MIS / Logistics...Show moreLast updated: 14 days ago

Promoted

Sr. Executive - Ecommerce Operations

mCaffeineMumbai, Maharashtra, India

Caffeine is India’s 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin & body biases.Redef...Show moreLast updated: 15 days ago

Promoted

Farvision Executive

Trehan IRISKalyan-Dombivli, IN

We are looking for a detail-oriented and proactive Farvision Executive with 2–5 years of hands-on experience in Farvision ERP. The candidate will be responsible for managing day-to-day ERP operation...Show moreLast updated: 20 days ago

Promoted

Senior Operations Executive | WFH

Jobringer ~ India’s Job PortalKalyan-Dombivli, IN

Remote

Manage day-to-day operations of the business related to specific task and business function assigned.Collaborating with various teams to facilitate seamless communication and operational alignment....Show moreLast updated: 24 days ago