Customer Experience Specialist
Ariro ToysChennai, Republic Of India, IN20 days ago
Job descriptionKey responsibilities Attend inbound customer calls and maintain a friendly, empathetic tone to ensure a positive experience. Handle customer tickets via CRM tools;
ensure timely follow-ups, escalations, and resolutions.
- Identify common cancellation reasons, product-related concerns, and customer pain points.
- Collaborate closely with the operations / logistics team to ensure smooth and timely deliveries.
- Share insights from customer feedback with internal teams to improve product and service quality.
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Customer Experience Specialist • Chennai, Republic Of India, IN
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