Customer Care Executive-International Voice Process||Pune||

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world About Us : At Qualys, we're on the lookout for an exceptional Senior Subject Matter Expert in Container and Cloud Security Engineering. If you're a tech-savvy storyteller with a passion for securing Modern Cloud and Container services, we want you on our dynamic product and SME Team. This is a hands-on, individual contributor role where your expertise will shape the future of Qualys Container and Cloud Security Products, ensuring they are deployed and thriving for thousands of enterprise customers worldwide. Responsibilities : As a seasoned SME, your role will encompass customer and sales enablement, acting as a trusted advisor and evangelist for Qualys Container and Cloud Security products. Your hands-on experience in the AppSec domain, coupled with a deep understanding of Container and Cloud Service Providers like AWS, Azure, and GCP, will be crucial in driving success. Key Responsibilities : Subject Matter Expertise : Demonstrate profound expertise in Container and Cloud Security and related areas. Customer Enablement : Be the voice of customers, delivering value-centric demos, and advising on best practices for deployment. Technical Support : Collaborate proactively with support and engineering teams to resolve issues, troubleshoot design and deployment challenges. Sales Support : Assist the sales team in responding to RFP / RFI, drive customer Beta and POC engagement, and ensure success. Content Development : Create targeted technical content, including pitch decks, use cases, demo videos, feature blogs, and solution briefs. Training : Deliver sales and partner training with impeccable content, keeping the team updated on the latest features and capabilities. Competitive Intelligence : Analyze the competitive landscape, develop competitive intel documents, and train sales in positioning Qualys products against competitors. Product Marketing Support : Collaborate with product marketing to create product collateral and demos. Qualifications : Experience : 2+ years in solution engineering, pre-sales systems engineering, or field evangelism, with a background in Cloud Security Products being a significant advantage. Technical Skills : Proficient in Vulnerability Management, Compliance, Threat Detection, and SCA. Familiarity with Cloud Service Providers (AWS, GCP), K8, Docker, Python, CloudFormation, or Terraform. Communication Skills : Excellent analytical, written, and verbal communication skills. Ability to explain complex requirements in simple terms. Collaboration : Comfortable with conflicts and capable of influencing cross-functional teams without formal authority. Education : Bachelor's / master's degree in computer science, computer engineering, or equivalent experience. Join Us : This role offers a unique opportunity to be a key player in the security market within a world-class technology company. If you're excited about making a difference and securing the future of cloud and container services, we want to hear from you. Apply now and be part of our journey in defining the future of Qualys Container and Cloud Security Products.