Customer Experience Specialist (International Voice)
TPRepublic Of India, IN16 days ago
Job descriptionEducation : Graduates (Freshers are welcome with excellent communication skills) HSC (12th pass) candidates with minimum 6 months of voice process experience Excellent verbal communication in English Strong interpersonal and problem-solving abilities Basic computer proficiency Willingness to work in rotational shifts including night hours Competitive salary and incentives Paid training and skill development programs Growth opportunities within the organization Supportive and inclusive work environment
Job Title : Customer Support Executive – International Voice Process
Location : Malad West, Mumbai
Shift Timing : 24x7 rotational shifts
Working Days : 5 days a week
Week Offs : 2 rotational offs
Job Overview
We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.
Key Responsibilities
- Manage inbound and outbound calls for international customers
- Provide prompt and accurate solutions to customer queries
- Maintain detailed call records and update CRM systems
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team members to improve service delivery
Eligibility Criteria
Skills :
Perks & Benefits
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Customer Experience Specialist • Republic Of India, IN