International Voice Support Associate

Infosys BPMPune, Republic Of India, IN

30+ days ago

Job description

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

🗓️ Walk-In Dates : 24th and 25th October 2025

📍 Interview Location : Kolkata Job Locations : Pune, Bangalore

⏰ Time : 10 : 00 AM to 1 : 00 PM

🏢 Venue : Infosys Limited Plot No IIIG / 2,P. S-New Town,

Kolkata - 700135 (Hatisala)

🔔 Mode : 100% Work from Office (WFO)

Role Overview :

As a Customer Service Advocate, you will be the frontline representative for consumer concern / query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement : :

Should be flexible to work in Night shifts (US Shift) and flexible to work for 24 / 7 work environment
Work from office mandatory
Exposure to US contact center preferable

1. Customer Interaction :

Troubleshooting : Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.

Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.

Effective Communication : Clearly explain technical concepts to non-technical users.

Key responsibilities : :

Receive inbound Calls / Emails / Chats and ensure that cases and interactions are logged correctly in the required tool

Walk customers / Provide navigational support on self service portal

Place outbound calls to customers when required in line with Client / Company guidelines

Work productively whilst maintaining exceptional call / data quality standards in line with targets

Contribute to the team through open and regular communication with peers / supervisors

Adhere to all company or departmental policies and procedures (personnel and operational)

Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

Maintain regular and punctual attendance in line with company policies and procedures

Minimize customer complaints and escalations by providing exceptional service and call control

📝 Mandatory Documents to Carry

Updated printout of your resume

Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

All original academic documents for verification :

▸ 10th & 12th Marksheets

▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

⚠️ Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

📌 How to Attend the Walk-In

Carry a copy of this email / invitation

https : / / career.Infosys.Com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223472

Walk into the Infosys Limited Plot No IIIG / 2,P. S-New Town, Kolkata - 700135 (Hatisala) on 24th and 25th October 2025 between 10 : 00 AM 1 : 00 PM

🌟 Why Infosys BPM?

💼 Work with a global brand

📚 Extensive training & upskilling programs

🚀 Fast-track career growth in tech support or customer success

🌏 Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

Warm Regards,

Talent Acquisition Team 📩

Infosys BPM Ltd. 💼

Human Resources | INFY HR 🌐

www.Infosysbpm.Com

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International Voice • Pune, Republic Of India, IN

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