Technical Support Associate

Ghrs Training is looking for a Technical Support Associate to join our team, providing essential support in an international voice environment. If you're a graduate with experience in service desk operations and ticketing tools, this role is for you!

Key Responsibilities :

• Provide first-line technical support to international customers via voice.
• Resolve technical issues related to hardware, software, and basic network connectivity.
• Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
• Escalate complex or unresolved issues to higher-tier support teams when necessary.
• Deliver excellent customer service by maintaining a professional demeanor and providing clear, concise solutions.

About You :

Skills Required

Service Desk, Ticketing Tools, Communication Skills, International Voice Process