Manager – Invoice to Cash

Inviting applications for the role of Manager, Invoice to Cash

We are seeking a dynamic and experienced Manager - Invoice to Cash (I2C) to lead the end-to-end I2C process for a strategic US-based client in the Semiconductor industry, through a shared services delivery model. The manager will be responsible for overseeing a team of 13 professionals managing core I2C processes such as Accounts Receivable (AR) billing, cash application, collections, credit management, pricing agreement claims, and dispute resolution. This is a client-facing role requiring strong leadership, operational excellence, SLA governance, and hands-on expertise. The manager will also play a key role in supporting the client's Oracle ERP transformation project , including UAT and SIT from Day 1 .

Responsibilities

Lead and manage a team of 13 members handling : AR Invoicing / Billing, Cash Application & Bank Reconciliation, Dispute & Deductions, Claims Validation & Processing, Collections & Follow-ups, Credit Risk Review

Ensure daily operations are executed in a timely, accurate, and compliant manner.

Act as the primary point of contact for the client for all I2C-related matters.

Conduct regular governance meetings and provide performance updates to client stakeholders.

Address escalations, resolve issues promptly, and maintain strong client relationships.

Monitor performance against SLA / KPI targets and ensure team productivity and quality benchmarks are met.

Prepare and present regular dashboards, performance metrics, and reporting packs .

Drive root cause analysis and preventive action planning for process issues.

Identify opportunities for process optimization, automation , and quality improvement.

Ensure process documentation (SOPs, work instructions) is up to date and adhered to.

Support audit readiness, internal controls, and compliance with company and client policies.

Support the client's Oracle ERP migration from Day 1 by :

Leading and participating in User Acceptance Testing (UAT) and System Integration Testing (SIT) .

Supporting system mapping, data validation, and business readiness activities.

Coordinating change management and knowledge transition for the I2C team.

Qualifications

Minimum qualifications

Bachelor's degree in finance, Accounting, Business Administration, or a related field.

Relevant years of experience in Order to Cash / Invoice to Cash domain, withgood years in a managerial or team leadership role.

Strong understanding of Accounts Receivable, Cash Application, Collections, Credit Management, and Dispute Resolution.

Proven experience in client-facing roles with accountability for SLA management and operational delivery.

Strong communication skills in English (spoken and written).

Hands-on experience with Oracle ERP (Fusion / EBS) ERP implementation experience is a strong advantage.

Ability to manage multiple accounts and prioritize tasks effectively.

Strong negotiation, problem-solving, and interpersonal skills.

Preferred qualifications

Familiarity with the semiconductor or electronics industry is a plus.

Familiarity with US accounting standards and business culture.

Prior experience working for a BPO / Service Provider serving a US-based client.

Ability to work in US time zones or overlap hours as needed.

High attention to detail and analytical thinking.