Senior Manager - M&S Renewals & Order to Cash Operations

Job Description Summary

The Senior Manager – M&S Renewals (EMEA & Growth Regions) will be responsible for leading the M&S Renewals operations across EMEA and Growth Markets. This role owns the end-to-end M&S Renewals lifecycle — from quote generation to order booking, license fulfilment, and invoicing — ensuring operational excellence, commercial compliance, and a best-in-class customer experience.

The role requires strong commercial acumen, process discipline, and stakeholder management to drive regional renewal performance and enable revenue retention across diverse markets.

Job Description

Key Responsibilities :

• Renewal Quoting & Execution
• Own and manage the end-to-end M&S Renewals quoting process for EMEA and Growth Regions, ensuring quotes are accurate, timely, and aligned to contract and policy requirements.
• Partner with regional Sales, Customer Success, and Finance teams to ensure pricing accuracy, entitlement validation, and commercial compliance.
• Proactively manage the renewal pipeline, ensuring timely quote creation and engagement ahead of contract expiry.
• Drive standardization and quality controls across quoting practices to minimize rework and improve turnaround times.
• Downstream Order Management, License Fulfilment & Invoicing
• Lead all post-quote activities, including Order Booking, License Fulfilment, and Invoicing, ensuring seamless transition from quote to cash.
• Ensure compliance requirements across all downstream processes.
• Drive resolution of operational bottlenecks or system issues impacting order flow, entitlement visibility, or customer satisfaction.
• Revenue Retention & Regional Forecasting
• Maintain full visibility of the EMEA & Growth Regions renewal book, ensuring consistent renewal forecasting and tracking of revenue performance.
• Identify renewal risks, revenue leakage points, and process inefficiencies, driving timely intervention with regional stakeholders.
• Provide regional insights and analytics to leadership on renewal trends, customer behaviour, and operational metrics.
• Process Excellence & Governance
• Implement and uphold standardized processes across quoting, order management, fulfilment, and invoicing.
• Partner with global operations and IT teams to enhance system automation and ensure data integrity across CPQ, CRM, and ERP platforms.
• Support internal audits and compliance reviews to ensure renewals adhere to corporate governance, pricing, and approval frameworks.
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and regional responsiveness.
• Team Leadership & Stakeholder Collaboration
• Lead a high-performing renewals team supporting EMEA and Growth Markets, fostering accountability, operational rigor, and customer focus.
• Collaborate closely with Commercial Managers, Sales, Customer Success, and Finance teams to align on priorities and execution.
• Provide coaching, development, and performance management to strengthen the renewals capability in the region.
• Represent the region in global renewals leadership forums, driving consistency and sharing best practices.

Qualifications & Experience

Additional Information

Relocation Assistance Provided : Yes

Skills Required

Salesforce, Order Management, Sap, Cpq, Erp, Oracle, Crm, Invoicing